Setting a rule in a functional mail box

[Cassie]

I'm using outlook 2007. I have my own mail box and a shared functional mail
box on which I want to set a rule. If mails are received to the functional
mail box address an auto reply is sent to the sender. I've created a
template reply and setup the rule if it contains a specific phrase to send
the template reply. But it doesn't work, from the functional mail box, it
works from my own mail box.

Can anyone help
Thanks very much
Cassie

 

[dlw]

does your rule include the condition that the mail is "sent to" the address
of the mail box in question?

 

[Cassie]

No I don't think so
the first condition (Which condition do you want to check?)is:
with specific words in the subject [ive typed in the phase]

the second condition (what do you want to do with the message?) is:
have servier reply useing a specific message [ive created a template]

the third condition (are ther any excpetions?) is
except if its an out of office message

Hope this helps you give me a solution (ever hopeful)
many thanks
Cassie

 

[F.H. Muffman]

I'm using outlook 2007. I have my own mail box and a shared

functional mail box on which I want to set a rule. If mails are
received to the functional mail box address an auto reply is sent to
the sender. I've created a template reply and setup the rule if it
contains a specific phrase to send the template reply. But it doesn't
work, from the functional mail box, it works from my own mail box.

Two questions (assuming 'functional mail box' means a completely separate
Exchange mailbox):

1) Did you create the rule while connected to your mailbox or to the other
mailbox?
2) Is the rule labeled 'Client Only'?