Hi Herman,
You can follow the detailed troubleshooting instructions when you get an
error during the Windows xp Upgrade, in the KB article given below :
http://support.microsoft.com/?kbid=310064
or
HOW TO: Troubleshoot Windows XP Problems During Installation When You
Upgrade from Windows 98 or Windows Me
View products that this article applies to.
Warning This article contains steps that may involve changing your basic
input/output system (BIOS) or complementary metal oxide semiconductor
(CMOS) settings or that may require you to make physical changes to your
computer hardware. Incorrect changes to the BIOS of your computer can
result in serious problems. Microsoft cannot guarantee that problems that
result from changes to your BIOS can be resolved. Change your BIOS settings
at your own risk. If you need assistance with any of these steps, contact
your hardware manufacturer and note that making either hardware or BIOS
changes to your computer may invalidate your warranty. If you do not want
to make hardware changes to your computer, you can take your computer to a
repair center.
IN THIS TASK
SUMMARY
General troubleshooting
You receive a file copy error while the Setup program is running
The Windows XP Setup program stops responding
Your computer stops responding and a black screen appears during the upgrade
You receive an error message or a stop message while the Setup program is
running
SUMMARY
This article describes troubleshooting steps that you can use if you have
problems when you try to upgrade to Windows XP from Microsoft Windows 98,
from Microsoft Windows 98 Second Edition, or from Microsoft Windows
Millennium Edition (Me).
General troubleshooting
If you have problems while you run Setup, clean boot your computer.
Clean-boot troubleshooting refers to methods that you can use to reduce
behaviors that may occur because of your computer's environment. Many
behaviors that occur when you run Windows or programs occur because there
are conflicting drivers, terminate-and-stay-resident programs (TSRs), and
other settings that start when your computer starts.
For additional information about how to clean boot your Windows Me-based
computer, click the article number below to view the article in the
Microsoft Knowledge Base:
267288 How to Perform a Clean Boot in Windows Millennium Edition
For additional information about how to clean boot your Windows 98 or
Windows 98 Second Edition-based computer, click the article number below to
view the article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Additionally, if you have antivirus software installed on your computer,
the clean boot steps that are referenced in these articles may temporarily
disable the antivirus software; however, you may want to uninstall the
software to avoid potential conflicts during Setup. You may also want to
check with the software vendor before you uninstall the antivirus software
so that you do not leave your computer vulnerable to viruses. After the
Windows XP Setup procedure is complete, you can reinstall the antivirus
software if it is compatible with Windows XP.
NOTE: You may need to contact the software manufacturer to determine if the
software is compatible with Windows XP or to obtain a version of the
software that is compatible with Windows XP.
You receive a file copy error while the Setup program is running
When you try to install Windows XP, you may receive one of the following
error messages:
Setup cannot copy the file file_name. Press X to retry, Y to abort
where file_name is the file that Setup cannot copy, or:
INF File Textsetup.sif is corrupt or missing Status 14 SETUP CANNOT
CONTINUE
This behavior may occur if any of the following conditions is true:
Your Windows XP CD-ROM is scratched, smudged, or dirty. Clean the Windows
XP CD-ROM with a soft cloth, insert it into the CD-ROM drive, and then
click OK.
Your CD-ROM drive is not working correctly or the CD-ROM might be vibrating
too much for the laser to accurately read the data. For more information
about this problem, consult your hardware documentation, or contact the
CD-ROM manufacturer.
If you are using multiple CD-ROM drives, your computer may be trying to
locate files on the wrong drive. If your hardware has a feature to disable
CD-ROM drives that are not being used, disable the CD-ROM drives that you
are not using.
Your computer is over-clocked. Because over-clocking is very
memory-intensive, decoding errors may occur when you extract files from
your Windows XP CD-ROM.
Try to use the default clock timings for your motherboard and processor.
For more information about how to do this, consult your hardware
documentation or contact the motherboard manufacturer.
Your computer has damaged or mismatched random access memory (RAM) or cache
memory. For example, you might be using a combination of extended data out
(EDO) and non-EDO RAM, or different RAM speeds.
Decoding errors can occur even if Windows appears to be running correctly
because of the additional stress that is put on your computer when Windows
tries to extract files and access the hard disk.
To determine how to make your computer cache memory unavailable during
Setup, see your hardware documentation or contact your hardware
manufacturer.
Your computer has Ultra direct memory access (DMA) turned on in the CMOS
settings, and the data is moving too quickly.
Change from DMA mode to Processor Input/Output (PIO) mode to lower your
data transfer rate. If this does not resolve the problem, lower your PIO
mode settings. The higher your PIO mode settings are, the faster your data
transfer is.
You are using a third-party memory manager.
There is a virus on your computer.
If you continue to receive this error message, copy the i386 folder from
the CD-ROM drive to your local hard disk, and then try to run Setup from
your hard disk.
The Windows XP Setup program stops responding
For additional information about troubleshooting this issue, click the
following article number to view the article in the Microsoft Knowledge
Base:
315323 Windows XP Setup stops responding (hangs) during the "Preparing
installation" phase
Back to the top
Your computer stops responding and a black screen appears during the upgrade
When you try to upgrade to Windows XP, your computer may stop responding
(hang) and a black screen may be displayed.
This behavior may be caused by either hardware or software that is
incompatible with Windows XP.
To work around this behavior:
Wait 10 to 15 minutes on this screen to make sure that the computer does
not continue with the Setup procedure.
Restart the computer to see if it hangs again at the same place during
Setup. Occasionally, Setup may go further with the Setup procedure than the
last time that Setup stopped responding. If this occurs, try to restart
your computer several times so that Setup may finish.
Restart the computer and choose the option to Cancel Windows XP Setup to
revert back to Windows 98 or Windows Me. If the option to Cancel Windows XP
Setup is not an option when you restart your computer, view step 5.
After you revert back to Windows 98 or Windows Me, uninstall any antivirus
programs, any boot manager programs (such as GoBack), and then perform a
clean boot of your computer. To perform a clean boot, view the article for
you operating system that is references earlier in this article.
If the upgrade hangs again, there may be a hardware incompatibility issue.
You can try to disable ACPI functionality. When your computer restarts, you
receive an option to press F6 to add third-party small computer system
interface (SCSI) drivers. On this screen, press F7. Note that no visual
notification is displayed.
If Setup continues to hang, disable unnecessary hardware. Remove any USB
devices, remove or disable network cards, sound cards, and serial cards,
and then restart Setup.
If you continue to receive this error message, you may need to flash the
BIOS on the motherboard. Please refer to the manufacturer of your computer
or to the motherboard Web site for information about how to do this.
If a BIOS update does not resolve the issue, or if you are unable to obtain
an updated BIOS version for the computer, you may want to install Windows
XP with a Standard PC Hardware Abstraction Layer (HAL). To do so, press F7
when you are prompted to press F6 during Windows XP Setup. Specifically,
you are prompted to press F6 after Setup restarts the computer for the
first time.For additional information about how to force the Standard PC
HAL, click the article number below to view the article in the Microsoft
Knowledge Base:
299340 How to Force a HAL During Windows XP Setup
You receive an error message or a stop message while the Setup program is
running
If you receive one of the following error messages, see the corresponding
Microsoft Knowledge Base article:
311562 'An Unexpected Error (768) Occurred at Line
5118@ind:Xp\Client\Boot\Setup\Setup.c' Error Message During Windows XP
Setup
311564 'Stop 0x0000000A Irql_Not_Less_or_Equal' Error Message During
Windows XP Upgrade
311442 Error Message: Error = 3E6H. Setup Cannot Continue. Please Contact
Microsoft Technical Support
The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or
reliability of these products.
S.Vijay
This posting is provided "AS IS" with no warranties, and confers no rights
