Service drop outs

[JimL]

I've had Comcast cable broadband for about a week and my LinkSys is
connected through USB. Every couple days my connection drops out once or
several times. I know when it happens because of the audible USB disconnect
sounds. I know that it happens because I try clicking up Google and get a
disconnect page on the browser instead.

How can I tell if this loss of connection is Comcast based or USB based?
Or, for that matter, LinkSys based?

Incidentally, the LinkSys will do ethernet, but I don't have a short
ethernet cable yet.

Also incidental is that twice when I got such dropouts I was actually on
Comcast CHAT - and, of course, lost them.

Thanks

 

[Steve Winograd [MS-MVP]]

I've had Comcast cable broadband for about a week and my LinkSys is
connected through USB. Every couple days my connection drops out once or
several times. I know when it happens because of the audible USB disconnect
sounds. I know that it happens because I try clicking up Google and get a
disconnect page on the browser instead.

How can I tell if this loss of connection is Comcast based or USB based?
Or, for that matter, LinkSys based?

Incidentally, the LinkSys will do ethernet, but I don't have a short
ethernet cable yet.

Also incidental is that twice when I got such dropouts I was actually on
Comcast CHAT - and, of course, lost them.

Thanks

Get an Ethernet cable ASAP and use it to connect the cable modem to
your computer. An Ethernet connection is much more reliable that a
USB connection.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Desktop Experience)

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[JimL]

Get an Ethernet cable ASAP and use it to connect the cable modem to
your computer. An Ethernet connection is much more reliable that a
USB connection.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Desktop Experience)

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

That word "reliable" does have a nice ring to it. <g>

(At 12 inches, cable that came with the modem was just a tad {or 20} too
short.)

Thanks

 

[Steve Winograd [MS-MVP]]

That word "reliable" does have a nice ring to it. <g>

(At 12 inches, cable that came with the modem was just a tad {or 20} too
short.)

Thanks

You're welcome. USB driver programs for cable modems are notoriously
unreliable. An Ethernet connection doesn't require a driver for the
cable modem.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Desktop Experience)

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com