Server 2000 crash with SP4 install

[Adam]

Was running windows update for someone last night.
Domain controller and Exchange server (2000) -- never
been updated (in like 2 years). I was running sp4 update
through terminal services. Was almost finished and went
to get coffee. When I returned the session had closed
itself. I went to actually get a look at the server.
Apparently rebooted itself (not a virus as I had that
problem licked already). It is getting to the end of the
colored Starting Windows 2000 Server screen and
rebooting. Stuck in loop. Recovery console ends up in
stop error. Last known good configuration and safe mode
goes back to reboot loop. All drives tested OK using
compaq array diagnostics (this server is a ProLiant
ML370). Anybody had this particular issue? Kind of in a
tight spot considering they walk in the door in 1 hour.
Thank--Adam

 

[Adrian Ochoa]

Please read my post. Any ideas?

 

[Daniel Chang [MSFT]]

You may be bugchecking. First turn off ASR in your Compaq BIOS. If you get
a blue screen, write down the stop code and parameters.

Since you've been applying SP4, you might want to roll it back (in recovery
console, navigate to the appropriate $ntuninstall$ and go into the spuninst
folder. It should contain an spuninst.bat file that you can run by typing
"BATCH SPUNINST.BAT".

If you're getting a bluescreen at it's a STOP 7B (0x0000007B) then you may
be looking at problem with your mass storage device drivers.

--
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.


: Please read my post. Any ideas?
: >-----Original Message-----
: >Was running windows update for someone last night.
: >Domain controller and Exchange server (2000) -- never
: >been updated (in like 2 years). I was running sp4 update
: >through terminal services. Was almost finished and went
: >to get coffee. When I returned the session had closed
: >itself. I went to actually get a look at the server.
: >Apparently rebooted itself (not a virus as I had that
: >problem licked already). It is getting to the end of the
: >colored Starting Windows 2000 Server screen and
: >rebooting. Stuck in loop. Recovery console ends up in
: >stop error. Last known good configuration and safe mode
: >goes back to reboot loop. All drives tested OK using
: >compaq array diagnostics (this server is a ProLiant
: >ML370). Anybody had this particular issue? Kind of in a
: >tight spot considering they walk in the door in 1 hour.
: >Thank--Adam
: >
: >.
: >