Sending long distance fax


G

Guest

Hello-
I'm having trouble sending out long distance faxes from Win XP. I've sent out two test faxes to local (within my area code) businesses and the faxes were sent successfully, but when I try to fax a long distance number (state-to-state), I get a recording asking me to call the number it states for customer service, while the Fax Monitor shows that the fax call failed because the line was busy. I've tested five out of state fax numbers (each number was tried at least 3 times) and got the same result every time. I've called my phone company and verified that the long distance is working properly on both my phone lines. They also told me that I don't need a carrier code to make direct dial long distance (state-to-state) calls. I reconfigured the fax console several times with no difference in the results.

I'm assuming this means that I'm not reaching the state-to-state operator to be able to complete the call, but I don't know if it is because of the way I set up the dialing properties or something else. I believe the phone numbers are entered in the send fax wizard in the correct manner: 1 (area code) (7-digit phone number).
The dialing properties are set to dial '1' then the area code, with no specifications for an outside number to dial (I'm using my residential number) and no carrier code is used.

Thanks for any response to this problem.
 
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H

Hal Hostetler [MVP DTS]

Indeed, as Tom says, you MUST use International (also known as Canonical)
format or Dialing Rules don't work. Here are a couple more articles on the
subject, though the Slipstick link Tom provided is probably the best:

http://support.microsoft.com/?kbid=318575
Dialing Rules May Not Be Applied to Tools Such as Fax
http://support.microsoft.com/?kbid=247192
You Must Enter Telephone Numbers in Canonical Form in Order to Use Dialing
Rules

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC NBC-IN
Got Blues? - www.badnewsbluesband.com


janastarr said:
Hello-
I'm having trouble sending out long distance faxes from Win XP. I've sent
out two test faxes to local (within my area code) businesses and the faxes
were sent successfully, but when I try to fax a long distance number
(state-to-state), I get a recording asking me to call the number it states
for customer service, while the Fax Monitor shows that the fax call failed
because the line was busy. I've tested five out of state fax numbers (each
number was tried at least 3 times) and got the same result every time. I've
called my phone company and verified that the long distance is working
properly on both my phone lines. They also told me that I don't need a
carrier code to make direct dial long distance (state-to-state) calls. I
reconfigured the fax console several times with no difference in the
results.
I'm assuming this means that I'm not reaching the state-to-state operator
to be able to complete the call, but I don't know if it is because of the
way I set up the dialing properties or something else. I believe the phone
numbers are entered in the send fax wizard in the correct manner: 1 (area
code) (7-digit phone number).
The dialing properties are set to dial '1' then the area code, with no
specifications for an outside number to dial (I'm using my residential
number) and no carrier code is used.
 
G

Guest

Thank you Tom and Hal:

I still haven't gotten the problem fixed yet, but I know your comments and links are the key to the solution. I just need to follow through with all the steps until I find the right one that works. Thanks for pointing me in the right direction-I'm going to beat up my Win XP until I get a successful long distance fax :)
 
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G

Guest

Hello folks-
Just wanted to add an opinion about Windows XP fax. I've been scrolling through a ton of online searches in the last few days and noticed that here is almost no subject on whether Win XP (or any other windows system) supports overlaid, multiple, or embedded area codes. This makes me think that this may be part of the problem I have with sending out long distance faxes, so I'm going to invest in fax software until more info becomes available in the future.
 

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