Sending email messages

[James D. Weiner]

I can't send email messages from Outlook 2007. I have set up my account with
the settings provided by my ISP (at&t), and my productis activated, but when
I click the Send button, the message goes to my Out box and sits. I get error
message 0x800CCC0F. I can receive messages just fine, I just can't send.

What do I need to do?

 

[Gordon]

I can't send email messages from Outlook 2007. I have set up my account
with
the settings provided by my ISP (at&t), and my productis activated, but
when
I click the Send button, the message goes to my Out box and sits. I get
error
message 0x800CCC0F. I can receive messages just fine, I just can't send.

What do I need to do?

Do Tools-Email Accounts, highlight the account, click on "Change" then click
on "Test Account Settings". Post any error message here.

 

[James D. Weiner]

The error message here is "Send test e-mail message: The connection to the
server was interrupted. If this problem continues, contact your server
administrator or ISP. WhenI called at&t, they told me they had taken me as
far as they could with my account setup settings, and I needed to contact
Microsoft for anything else.

 

[Brian Tillman [MVP-Outlook]]

The error message here is "Send test e-mail message: The connection to the
server was interrupted. If this problem continues, contact your server
administrator or ISP. WhenI called at&t, they told me they had taken me as
far as they could with my account setup settings, and I needed to contact
Microsoft for anything else.

Post the account settings you've specified (excluding your credentials, of
course).

 

[Brian Tillman [MVP-Outlook]]

also you may want to check your port that email sends out on. If it is 25,
you may want to change it to 587.

Except that AT&T explicitly says to use port 465 with SSL in the documentation
I have.

 

[James D. Weiner]

The account type is POP3

The incoming mail server is: pop.att.yahoo.com
The outgoing mail server (smtp) is: smtp.att.yahoo.com

Remember password is checked
Require logon using SPA is unchecked

Outgoing server requires authentification is checked
Use same settings as my incoming mail server is selected

Connect using my LAN is selected

Incoming server (POP3) is set to 995
Server requires encrypted connection (SSL) is selected
Outgoing server (smtp) is set to 465

Those are my settings. Am I doing something wrong?

 

[Brian Tillman [MVP-Outlook]]

The account type is POP3

The incoming mail server is: pop.att.yahoo.com
The outgoing mail server (smtp) is: smtp.att.yahoo.com

Remember password is checked
Require logon using SPA is unchecked

Outgoing server requires authentification is checked
Use same settings as my incoming mail server is selected

Connect using my LAN is selected

Incoming server (POP3) is set to 995
Server requires encrypted connection (SSL) is selected
Outgoing server (smtp) is set to 465

How about the SSL setting for port 465?

Open a command prompt window and enter

telnet smtp.att.yahoo.com 485

What do you see?

 

[James D. Weiner]

I get the following message:

telnet is not recognized as an internal or external command, operable
program or batch file.

This is entering the command from c:\Users\JSWeiner> prompt. I don't know
how to get back to the root or I don't know if that makes any difference.

 

[Brian Tillman [MVP-Outlook]]

I get the following message:

telnet is not recognized as an internal or external command, operable
program or batch file.

This is entering the command from c:\Users\JSWeiner> prompt. I don't know
how to get back to the root or I don't know if that makes any difference.

It won't make a difference what the current path is. You must be using
Windows Vista or 7 and forgot to mention it. Telnet isn't installed by
default like it was in Windows XP. See
http://windows.microsoft.com/en-us/windows-vista/Telnet-frequently-asked-questions
http://www.blogsdna.com/4052/how-to-install-microsoft-telnet-client-on-windows-7.htm

 

[James D. Weiner]

I am using Windows 7. After installing Telnet and entering the command, I
get the following message:

Could not open connection to the host, on port 485: Connect failed

 

[Brian Tillman [MVP-Outlook]]

I am using Windows 7. After installing Telnet and entering the command, I
get the following message:

Could not open connection to the host, on port 485: Connect failed

Then you have a non-Outlook networking problem.

 

[James D. Weiner]

So is it a Windows 7 problem or an at&t problem, or something else
altogether. Where do I go next?

 

[Brian Tillman [MVP-Outlook]]

So is it a Windows 7 problem or an at&t problem, or something else
altogether. Where do I go next?

I'd start by asking in a Windows networking forum like
<http://social.answers.microsoft.com/Forums/en-US/w7network/threads>,
including in the post the fact that you can't telnet to the server. Do other
networking functions behave properly? If so, include that information as
well. If web browsing, for example, works but Outlook (and your telnet)
doesn't, I'd suspect the firewall. Have you tried turning it off while you
test?