Send error message

[Guest]

When ever i start my computer i get a message saying something about a
critical integration error. It goes on and then asks me to send an error
report, and has 2 options to send or cance. Who does this report go to and
will it stop whatever is wrong with my computer if I send. When things like
this go wrong it worries me, is it advisable to not go on my banking and
pesonal stuff until this problem is solved. Appologies if thats a stupid
question but scared of someone accessing my details.

 

[Will Denny]

Hi

Could you please post the exact message that you see when you start your
computer? The report goes to Microsoft.

--


Will Denny

MS MVP Shell/User
Please Reply to the News Groups

 

[Guest]

When ever i start my computer i get a message saying something about a
critical integration error. It goes on and then asks me to send an error
report, and has 2 options to send or cance. Who does this report go to and
will it stop whatever is wrong with my computer if I send. When things like
this go wrong it worries me, is it advisable to not go on my banking and
pesonal stuff until this problem is solved. Appologies if thats a stupid
question but scared of someone accessing my details.

HI Emma,
Try to open the Event Viewer and look for error there, to access the event
Viewer do the following:
Open a run command and type in:
eventvwr.msc clcik [OK] on the event Viewer Look for error Messages (X)
and double click them to get more Info about the causer and you can copy and
past in your next post.
Also make sure your machine is clean by scanning in Both safe mode and
Normal Mode for Malwares and Virues.
Run Disk CleanUp on your syste.
HTH.
Let us know.
nass

 

[Guest]

Hi

Thanks for your reply. I tried to do as you said and typed in eventvwr.msc.
It then said that MMC would not let me access it. This is the full message
that I get when I start up my computer:
Product Supporter
report error details

CRITICAL INTERGRATION ERROR OCCURED
a possible reason for this error is unauthorised memory sharing by the
applications installed on this system. Try rebooting the system to solve the
issue. The report you send will be anoymous and will help our quality
assurance department.

I have just lost the message and will have to turn back off again if you
require more. There isn't much more below it. I did try to Copy and paste
it but it wouldn't allow me to. Do you need more or is there enough info.
Sorry as I am not that good with computers, but I am trying to learn.

A little more info is that my husband recently installed Drive cleaner onto
the system and the problem has been since then. Could this be part of the
problem. He is worse with computers than me (if thats possible).



--
Please help T.Y.V.M

When ever i start my computer i get a message saying something about a
critical integration error. It goes on and then asks me to send an error
report, and has 2 options to send or cance. Who does this report go to and
will it stop whatever is wrong with my computer if I send. When things like
this go wrong it worries me, is it advisable to not go on my banking and
pesonal stuff until this problem is solved. Appologies if thats a stupid
question but scared of someone accessing my details.

HI Emma,
Try to open the Event Viewer and look for error there, to access the event
Viewer do the following:
Open a run command and type in:
eventvwr.msc clcik [OK] on the event Viewer Look for error Messages (X)
and double click them to get more Info about the causer and you can copy and
past in your next post.
Also make sure your machine is clean by scanning in Both safe mode and
Normal Mode for Malwares and Virues.
Run Disk CleanUp on your syste.
HTH.
Let us know.
nass

 

[Guest]

Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass
----
www.nasstec.co.uk

Hi

Thanks for your reply. I tried to do as you said and typed in eventvwr.msc.
It then said that MMC would not let me access it. This is the full message
that I get when I start up my computer:
Product Supporter
report error details

CRITICAL INTERGRATION ERROR OCCURED
a possible reason for this error is unauthorised memory sharing by the
applications installed on this system. Try rebooting the system to solve the
issue. The report you send will be anoymous and will help our quality
assurance department.

I have just lost the message and will have to turn back off again if you
require more. There isn't much more below it. I did try to Copy and paste
it but it wouldn't allow me to. Do you need more or is there enough info.
Sorry as I am not that good with computers, but I am trying to learn.

A little more info is that my husband recently installed Drive cleaner onto
the system and the problem has been since then. Could this be part of the
problem. He is worse with computers than me (if thats possible).



--
Please help T.Y.V.M

When ever i start my computer i get a message saying something about a
critical integration error. It goes on and then asks me to send an error
report, and has 2 options to send or cance. Who does this report go to and
will it stop whatever is wrong with my computer if I send. When things like
this go wrong it worries me, is it advisable to not go on my banking and
pesonal stuff until this problem is solved. Appologies if thats a stupid
question but scared of someone accessing my details.

HI Emma,
Try to open the Event Viewer and look for error there, to access the event
Viewer do the following:
Open a run command and type in:
eventvwr.msc clcik [OK] on the event Viewer Look for error Messages (X)
and double click them to get more Info about the causer and you can copy and
past in your next post.
Also make sure your machine is clean by scanning in Both safe mode and
Normal Mode for Malwares and Virues.
Run Disk CleanUp on your syste.
HTH.
Let us know.
nass

 

[Guest]

Nass

Thanks so much for your help and advice. I tried to uninstall the
Drivecleaner but it will not allow me to. I go into control panel,
Add/remove, then go to the drive cleaner and click on remove. That message
then comes up again the same one from start up. I clicked on cancel to that,
then it asks if i want to remove it and all its component. I clicked on yes,
then the it just crashed. I had to Cnt,Alt Del for task manager. It said
not responding so i ended the task and tried again another 3 times and the
same thing is happening.

Im such a pain i know sorry.
--
Please help T.Y.V.M

Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass
----
www.nasstec.co.uk

Hi

Thanks for your reply. I tried to do as you said and typed in eventvwr.msc.
It then said that MMC would not let me access it. This is the full message
that I get when I start up my computer:
Product Supporter
report error details

CRITICAL INTERGRATION ERROR OCCURED
a possible reason for this error is unauthorised memory sharing by the
applications installed on this system. Try rebooting the system to solve the
issue. The report you send will be anoymous and will help our quality
assurance department.

I have just lost the message and will have to turn back off again if you
require more. There isn't much more below it. I did try to Copy and paste
it but it wouldn't allow me to. Do you need more or is there enough info.
Sorry as I am not that good with computers, but I am trying to learn.

A little more info is that my husband recently installed Drive cleaner onto
the system and the problem has been since then. Could this be part of the
problem. He is worse with computers than me (if thats possible).



--
Please help T.Y.V.M

:

When ever i start my computer i get a message saying something about a
critical integration error. It goes on and then asks me to send an error
report, and has 2 options to send or cance. Who does this report go to and
will it stop whatever is wrong with my computer if I send. When things like
this go wrong it worries me, is it advisable to not go on my banking and
pesonal stuff until this problem is solved. Appologies if thats a stupid
question but scared of someone accessing my details.
--
Please help T.Y.V.M

HI Emma,
Try to open the Event Viewer and look for error there, to access the event
Viewer do the following:
Open a run command and type in:
eventvwr.msc clcik [OK] on the event Viewer Look for error Messages (X)
and double click them to get more Info about the causer and you can copy and
past in your next post.
Also make sure your machine is clean by scanning in Both safe mode and
Normal Mode for Malwares and Virues.
Run Disk CleanUp on your syste.
HTH.
Let us know.
nass

 

[Guest]

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

Nass

Thanks so much for your help and advice. I tried to uninstall the
Drivecleaner but it will not allow me to. I go into control panel,
Add/remove, then go to the drive cleaner and click on remove. That message
then comes up again the same one from start up. I clicked on cancel to that,
then it asks if i want to remove it and all its component. I clicked on yes,
then the it just crashed. I had to Cnt,Alt Del for task manager. It said
not responding so i ended the task and tried again another 3 times and the
same thing is happening.

Im such a pain i know sorry.
--
Please help T.Y.V.M

Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass
----
www.nasstec.co.uk

Hi

Thanks for your reply. I tried to do as you said and typed in eventvwr.msc.
It then said that MMC would not let me access it. This is the full message
that I get when I start up my computer:
Product Supporter
report error details

CRITICAL INTERGRATION ERROR OCCURED
a possible reason for this error is unauthorised memory sharing by the
applications installed on this system. Try rebooting the system to solve the
issue. The report you send will be anoymous and will help our quality
assurance department.

I have just lost the message and will have to turn back off again if you
require more. There isn't much more below it. I did try to Copy and paste
it but it wouldn't allow me to. Do you need more or is there enough info.
Sorry as I am not that good with computers, but I am trying to learn.

A little more info is that my husband recently installed Drive cleaner onto
the system and the problem has been since then. Could this be part of the
problem. He is worse with computers than me (if thats possible).



--
Please help T.Y.V.M


:



:

When ever i start my computer i get a message saying something about a
critical integration error. It goes on and then asks me to send an error
report, and has 2 options to send or cance. Who does this report go to and
will it stop whatever is wrong with my computer if I send. When things like
this go wrong it worries me, is it advisable to not go on my banking and
pesonal stuff until this problem is solved. Appologies if thats a stupid
question but scared of someone accessing my details.
--
Please help T.Y.V.M

HI Emma,
Try to open the Event Viewer and look for error there, to access the event
Viewer do the following:
Open a run command and type in:
eventvwr.msc clcik [OK] on the event Viewer Look for error Messages (X)
and double click them to get more Info about the causer and you can copy and
past in your next post.
Also make sure your machine is clean by scanning in Both safe mode and
Normal Mode for Malwares and Virues.
Run Disk CleanUp on your syste.
HTH.
Let us know.
nass

 

[Guest]

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which i followed. The problem was still there.
His reply to that was to do a system restore. Which i have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?
--
Please help T.Y.V.M

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

Nass

Thanks so much for your help and advice. I tried to uninstall the
Drivecleaner but it will not allow me to. I go into control panel,
Add/remove, then go to the drive cleaner and click on remove. That message
then comes up again the same one from start up. I clicked on cancel to that,
then it asks if i want to remove it and all its component. I clicked on yes,
then the it just crashed. I had to Cnt,Alt Del for task manager. It said
not responding so i ended the task and tried again another 3 times and the
same thing is happening.

Im such a pain i know sorry.
--
Please help T.Y.V.M

Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass
----
www.nasstec.co.uk

:

Hi

Thanks for your reply. I tried to do as you said and typed in eventvwr.msc.
It then said that MMC would not let me access it. This is the full message
that I get when I start up my computer:
Product Supporter
report error details

CRITICAL INTERGRATION ERROR OCCURED
a possible reason for this error is unauthorised memory sharing by the
applications installed on this system. Try rebooting the system to solve the
issue. The report you send will be anoymous and will help our quality
assurance department.

I have just lost the message and will have to turn back off again if you
require more. There isn't much more below it. I did try to Copy and paste
it but it wouldn't allow me to. Do you need more or is there enough info.
Sorry as I am not that good with computers, but I am trying to learn.

A little more info is that my husband recently installed Drive cleaner onto
the system and the problem has been since then. Could this be part of the
problem. He is worse with computers than me (if thats possible).



--
Please help T.Y.V.M


:



:

When ever i start my computer i get a message saying something about a
critical integration error. It goes on and then asks me to send an error
report, and has 2 options to send or cance. Who does this report go to and
will it stop whatever is wrong with my computer if I send. When things like
this go wrong it worries me, is it advisable to not go on my banking and
pesonal stuff until this problem is solved. Appologies if thats a stupid
question but scared of someone accessing my details.
--
Please help T.Y.V.M

HI Emma,
Try to open the Event Viewer and look for error there, to access the event
Viewer do the following:
Open a run command and type in:
eventvwr.msc clcik [OK] on the event Viewer Look for error Messages (X)
and double click them to get more Info about the causer and you can copy and
past in your next post.
Also make sure your machine is clean by scanning in Both safe mode and
Normal Mode for Malwares and Virues.
Run Disk CleanUp on your syste.
HTH.
Let us know.
nass

 

[Elmo]

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which I followed. The problem was still there.
His reply to that was to do a system restore. Which I have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?

Strictly for the SR problem.

System Restore fails to restore:
http://bertk.mvps.org/html/srfail.html

 

[Guest]

Hi Emma,
What Anti-Virus you have installed, and did you uninstall the Drive cleaner?.
Here is a link to describe how remove the entries for it:
DriveCleane
http://www.symantec.com/security_response/writeup.jsp?docid=2006-062217-0726-99&tabid=3
Your problem is that the Trojans or the infection have full control on your
machine and denied all users any full control, I bit if you tried to bring up
the Task Manager you are not able because you get the alert that this Feature
disabled by the administrator?.
Try to follow up with Hijacklog and send them what you can do and what you
can't, for them to be able to see the whole case and be able to help you
further, but be ready for the worse and rescue your data on a removable
storage to be safe you may end up performing a clean install.
System Restore will be corrupt I guess and the system Volume is corrupt too
<I hope not>.

Try the instruction from Norton in safe Mode and also scan there for both
malwares and Viruses.
HTH.
nass
===
www.nasstec.co.uk

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which i followed. The problem was still there.
His reply to that was to do a system restore. Which i have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?
--
Please help T.Y.V.M

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

 

[Guest]

By the way which forum and with what ID you are registered there for me to
have a look and see your log and if I can Help I will Post to you here
avoiding the confusion.
HTH.
nass
==
www.nasstec.co.uk

Hi Emma,
What Anti-Virus you have installed, and did you uninstall the Drive cleaner?.
Here is a link to describe how remove the entries for it:
DriveCleaner
http://www.symantec.com/security_response/writeup.jsp?docid=2006-062217-0726-99&tabid=3
Your problem is that the Trojans or the infection have full control on your
machine and denied all users any full control, I bit if you tried to bring up
the Task Manager you are not able because you get the alert that this Feature
disabled by the administrator?.
Try to follow up with Hijacklog and send them what you can do and what you
can't, for them to be able to see the whole case and be able to help you
further, but be ready for the worse and rescue your data on a removable
storage to be safe you may end up performing a clean install.
System Restore will be corrupt I guess and the system Volume is corrupt too
<I hope not>.

Try the instruction from Norton in safe Mode and also scan there for both
malwares and Viruses.
HTH.
nass
===
www.nasstec.co.uk

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which i followed. The problem was still there.
His reply to that was to do a system restore. Which i have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?
--
Please help T.Y.V.M

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

 

[Guest]

Hi Emma,
I saw your Post in the Forum, try to uninstall the java Script I noticed you
have an Old java version, try to uninstall First and clean up the traces for
the old Java then download and install after installing this software and
update then run a scan in both safe mode and normal:
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
Then go here:
http://www.java.com I think they have version 5-11 now.
Uninstall the real Player from your computer, how is the Sonic is doing is
it working okay?.
Look in the event Viewer for any error message and post then here or to the
forum to help your case.
Delete this if you not been told already:
Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - (no file)

Please tell Jim about what you are doing for the benefit of you and to clear
the way for them to help you out.
Also I will consider telling them about this:
InstallShield Update Service Scheduler
HTH.
Good luck.
Let us know and be patient.
Good luck.
nass

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which i followed. The problem was still there.
His reply to that was to do a system restore. Which i have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?
--
Please help T.Y.V.M

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

Nass

Thanks so much for your help and advice. I tried to uninstall the
Drivecleaner but it will not allow me to. I go into control panel,
Add/remove, then go to the drive cleaner and click on remove. That message
then comes up again the same one from start up. I clicked on cancel to that,
then it asks if i want to remove it and all its component. I clicked on yes,
then the it just crashed. I had to Cnt,Alt Del for task manager. It said
not responding so i ended the task and tried again another 3 times and the
same thing is happening.

Im such a pain i know sorry.
--
Please help T.Y.V.M


:


Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass

 

[Guest]

Hi Nass

This is really starting to get on my nerves now (and probably yours!!) I
really am sorry for all the trouble i am causing you. Do you think that it
would be better for me to take this to some computer expert? Or just totally
restart the computer again (of which i would need your assistance in doing),
as I have nothing apart from Itunes and a few photos that I save onto here
really and I am sure that i could reinstall them.

I will follow any advice you give.

Emma
--
Please help T.Y.V.M

Hi Emma,
I saw your Post in the Forum, try to uninstall the java Script I noticed you
have an Old java version, try to uninstall First and clean up the traces for
the old Java then download and install after installing this software and
update then run a scan in both safe mode and normal:
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
Then go here:
http://www.java.com I think they have version 5-11 now.
Uninstall the real Player from your computer, how is the Sonic is doing is
it working okay?.
Look in the event Viewer for any error message and post then here or to the
forum to help your case.
Delete this if you not been told already:
Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - (no file)

Please tell Jim about what you are doing for the benefit of you and to clear
the way for them to help you out.
Also I will consider telling them about this:
InstallShield Update Service Scheduler
HTH.
Good luck.
Let us know and be patient.
Good luck.
nass

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which i followed. The problem was still there.
His reply to that was to do a system restore. Which i have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?
--
Please help T.Y.V.M

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

:

Nass

Thanks so much for your help and advice. I tried to uninstall the
Drivecleaner but it will not allow me to. I go into control panel,
Add/remove, then go to the drive cleaner and click on remove. That message
then comes up again the same one from start up. I clicked on cancel to that,
then it asks if i want to remove it and all its component. I clicked on yes,
then the it just crashed. I had to Cnt,Alt Del for task manager. It said
not responding so i ended the task and tried again another 3 times and the
same thing is happening.

Im such a pain i know sorry.
--
Please help T.Y.V.M


:


Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass

 

[Guest]

Hi Emma,
No Problem at all, we are here to help you and other no matter how long it
takes.
Well, if you can't really get rid of it and you have done back Up of your
Photos and documents, nothing better than clean? install for operating system
and start from scratch.
Yes it is good Idea to rescue your Data and Photos then start with CD to
perform a clean install, but you need to delete all partitions and create new
One(s) then Perform complete or Full Format to the new partition(s).
Here is a link to prepare yourself fro clean install:
http://www.michaelstevenstech.com/cleanxpinstall.html
Make sure you read and write down step 1,2,3,4,and so to make a successful
installation, also make sure you have the right Media CD (i.e your
installation CD), download an Anti-Virus and a firewall from either:
http://www.avast.com
or the AVG link I given to you on a CD to install them after you performed
your OS installation, you don't need to connect to the Internet without
security software or firewall like ZoneAlarm or Comodo.
Then try to establish the internet Connect and get the updates for both your
Operating system and your Anti-Virus software and Firewall and any other
reputable third-party software you will install.

Please if you will go ahead and do this, tell/inform the Aumha forum to
close your thread.
HTH.
Good luck.
Regards,
nass
====
www.nasstec.co.uk

Hi Nass

This is really starting to get on my nerves now (and probably yours!!) I
really am sorry for all the trouble i am causing you. Do you think that it
would be better for me to take this to some computer expert? Or just totally
restart the computer again (of which i would need your assistance in doing),
as I have nothing apart from Itunes and a few photos that I save onto here
really and I am sure that i could reinstall them.

I will follow any advice you give.

Emma
--
Please help T.Y.V.M

Hi Emma,
I saw your Post in the Forum, try to uninstall the java Script I noticed you
have an Old java version, try to uninstall First and clean up the traces for
the old Java then download and install after installing this software and
update then run a scan in both safe mode and normal:
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
Then go here:
http://www.java.com I think they have version 5-11 now.
Uninstall the real Player from your computer, how is the Sonic is doing is
it working okay?.
Look in the event Viewer for any error message and post then here or to the
forum to help your case.
Delete this if you not been told already:
Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - (no file)

Please tell Jim about what you are doing for the benefit of you and to clear
the way for them to help you out.
Also I will consider telling them about this:
InstallShield Update Service Scheduler
HTH.
Good luck.
Let us know and be patient.
Good luck.
nass

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which i followed. The problem was still there.
His reply to that was to do a system restore. Which i have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?
--
Please help T.Y.V.M


:

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

:

Nass

Thanks so much for your help and advice. I tried to uninstall the
Drivecleaner but it will not allow me to. I go into control panel,
Add/remove, then go to the drive cleaner and click on remove. That message
then comes up again the same one from start up. I clicked on cancel to that,
then it asks if i want to remove it and all its component. I clicked on yes,
then the it just crashed. I had to Cnt,Alt Del for task manager. It said
not responding so i ended the task and tried again another 3 times and the
same thing is happening.

Im such a pain i know sorry.
--
Please help T.Y.V.M


:


Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass

 

[Guest]

Thanks again Nass. I have told Jim what I am going to do. I do think I am
going to get somebody else to do it for me though just to be on safe side.
Just one other question before I leave you alone (promise). I have been
using my banking and buying things on line. Is there any need to be worried
and to keep an eye on my accounts? Just a little paranoid thats all..

Emma
--
Please help T.Y.V.M

Hi Emma,
No Problem at all, we are here to help you and other no matter how long it
takes.
Well, if you can't really get rid of it and you have done back Up of your
Photos and documents, nothing better than clean? install for operating system
and start from scratch.
Yes it is good Idea to rescue your Data and Photos then start with CD to
perform a clean install, but you need to delete all partitions and create new
One(s) then Perform complete or Full Format to the new partition(s).
Here is a link to prepare yourself fro clean install:
http://www.michaelstevenstech.com/cleanxpinstall.html
Make sure you read and write down step 1,2,3,4,and so to make a successful
installation, also make sure you have the right Media CD (i.e your
installation CD), download an Anti-Virus and a firewall from either:
http://www.avast.com
or the AVG link I given to you on a CD to install them after you performed
your OS installation, you don't need to connect to the Internet without
security software or firewall like ZoneAlarm or Comodo.
Then try to establish the internet Connect and get the updates for both your
Operating system and your Anti-Virus software and Firewall and any other
reputable third-party software you will install.

Please if you will go ahead and do this, tell/inform the Aumha forum to
close your thread.
HTH.
Good luck.
Regards,
nass
====
www.nasstec.co.uk

Hi Nass

This is really starting to get on my nerves now (and probably yours!!) I
really am sorry for all the trouble i am causing you. Do you think that it
would be better for me to take this to some computer expert? Or just totally
restart the computer again (of which i would need your assistance in doing),
as I have nothing apart from Itunes and a few photos that I save onto here
really and I am sure that i could reinstall them.

I will follow any advice you give.

Emma
--
Please help T.Y.V.M

Hi Emma,
I saw your Post in the Forum, try to uninstall the java Script I noticed you
have an Old java version, try to uninstall First and clean up the traces for
the old Java then download and install after installing this software and
update then run a scan in both safe mode and normal:
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
Then go here:
http://www.java.com I think they have version 5-11 now.
Uninstall the real Player from your computer, how is the Sonic is doing is
it working okay?.
Look in the event Viewer for any error message and post then here or to the
forum to help your case.
Delete this if you not been told already:
Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - (no file)

Please tell Jim about what you are doing for the benefit of you and to clear
the way for them to help you out.
Also I will consider telling them about this:
InstallShield Update Service Scheduler
HTH.
Good luck.
Let us know and be patient.
Good luck.
nass

:

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which i followed. The problem was still there.
His reply to that was to do a system restore. Which i have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?
--
Please help T.Y.V.M


:

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

:

Nass

Thanks so much for your help and advice. I tried to uninstall the
Drivecleaner but it will not allow me to. I go into control panel,
Add/remove, then go to the drive cleaner and click on remove. That message
then comes up again the same one from start up. I clicked on cancel to that,
then it asks if i want to remove it and all its component. I clicked on yes,
then the it just crashed. I had to Cnt,Alt Del for task manager. It said
not responding so i ended the task and tried again another 3 times and the
same thing is happening.

Im such a pain i know sorry.
--
Please help T.Y.V.M


:


Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass

 

[Guest]

Hi Emma,
Keep an Eye on your Out/In Money from your account and if you are suspicious
most if not all Banks works 24 hours Day and night, you can call them and
change your Password and security Number and whatever else or means of
security pass and Qs they have implemented.
They will be more happy and helpful to you as they want you to be their
customer.
I think it is best to do to clear you conscious and rid of the paranoia!.
Good luck and I hope lessons learnt and Keep safe on your next New
installation by having a An Anti-Virus and Anti-Spyware with good Firewall
and common sense with safe Hex and never ever install software you don't know
any thing about, come here and ask and wait fro many opinions not just one
then you will see the clear Picture and you can make up your mind.
HTH.
Best of luck.
nass
===
www.nasstec.co.uk

Thanks again Nass. I have told Jim what I am going to do. I do think I am
going to get somebody else to do it for me though just to be on safe side.
Just one other question before I leave you alone (promise). I have been
using my banking and buying things on line. Is there any need to be worried
and to keep an eye on my accounts? Just a little paranoid thats all..

Emma
--
Please help T.Y.V.M

Hi Emma,
No Problem at all, we are here to help you and other no matter how long it
takes.
Well, if you can't really get rid of it and you have done back Up of your
Photos and documents, nothing better than clean? install for operating system
and start from scratch.
Yes it is good Idea to rescue your Data and Photos then start with CD to
perform a clean install, but you need to delete all partitions and create new
One(s) then Perform complete or Full Format to the new partition(s).
Here is a link to prepare yourself fro clean install:
http://www.michaelstevenstech.com/cleanxpinstall.html
Make sure you read and write down step 1,2,3,4,and so to make a successful
installation, also make sure you have the right Media CD (i.e your
installation CD), download an Anti-Virus and a firewall from either:
http://www.avast.com
or the AVG link I given to you on a CD to install them after you performed
your OS installation, you don't need to connect to the Internet without
security software or firewall like ZoneAlarm or Comodo.
Then try to establish the internet Connect and get the updates for both your
Operating system and your Anti-Virus software and Firewall and any other
reputable third-party software you will install.

Please if you will go ahead and do this, tell/inform the Aumha forum to
close your thread.
HTH.
Good luck.
Regards,
nass
====
www.nasstec.co.uk

Hi Nass

This is really starting to get on my nerves now (and probably yours!!) I
really am sorry for all the trouble i am causing you. Do you think that it
would be better for me to take this to some computer expert? Or just totally
restart the computer again (of which i would need your assistance in doing),
as I have nothing apart from Itunes and a few photos that I save onto here
really and I am sure that i could reinstall them.

I will follow any advice you give.

Emma
--
Please help T.Y.V.M


:


Hi Emma,
I saw your Post in the Forum, try to uninstall the java Script I noticed you
have an Old java version, try to uninstall First and clean up the traces for
the old Java then download and install after installing this software and
update then run a scan in both safe mode and normal:
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
Then go here:
http://www.java.com I think they have version 5-11 now.
Uninstall the real Player from your computer, how is the Sonic is doing is
it working okay?.
Look in the event Viewer for any error message and post then here or to the
forum to help your case.
Delete this if you not been told already:
Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - (no file)

Please tell Jim about what you are doing for the benefit of you and to clear
the way for them to help you out.
Also I will consider telling them about this:
InstallShield Update Service Scheduler
HTH.
Good luck.
Let us know and be patient.
Good luck.
nass

:

Nass
I did all the things that you advised. Unfortunately with no success. I
did the hijackthis and sent the report to the forum. The man replied and
gave me a few instructions to which i followed. The problem was still there.
His reply to that was to do a system restore. Which i have attempted to do
numerous times now and for some reason the system will not let me do that
either. I have tried it going back to numorous dates but it won't allow me
to.

Any advice (sorry)?
--
Please help T.Y.V.M


:

I expected something like this, because you denied the permissions to
Administer your Computer and this the sign for infection.
First try uninstall in Safe Mode and scan also for Viruses from an on-line
scanner and download some tools to scan.
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf

Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99

Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

Please Run the HijackThis and send the report to one of many forums for
assistance as it isn't allow to analyse the log here.

Also it is best if you provided more Info about the Anti-virus, Firewall and
Do you have messenger, limewire, iTunes, games online...etc.

Another to try to delete the whole folder is to open windows explorer and
locate the Folder for Drive cleaner and SHIFT + DELETE, still you will not
get rid of it completely but it will loosen its grip on the computer!.

***// Note if you are uncomfortable and not sure with editing the registry
do go ahead as it can render your system useless if you perform it in the
wrong way//***
4= Open a Run Command and type in:
regedit.exe click [K]
On the Registry Editor locate these Keys and Note the entries and Remove it
if you are sure it is infected:

[-]HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look
here for the running processes for drivecleaner and remove the suspicious
ones.

[-]HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run =

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce= look
in the Right
pane/Window for something like this "drive cleaner"

Also start with Clean Boot by opening a Run Command and type in:
msconfig click [OK] and then click on Start Up Tab and uncheck the line
for the cleaner.
HTH.
Let us know.
Rergards,
nass
===
www.nasstec.co.uk

:

Nass

Thanks so much for your help and advice. I tried to uninstall the
Drivecleaner but it will not allow me to. I go into control panel,
Add/remove, then go to the drive cleaner and click on remove. That message
then comes up again the same one from start up. I clicked on cancel to that,
then it asks if i want to remove it and all its component. I clicked on yes,
then the it just crashed. I had to Cnt,Alt Del for task manager. It said
not responding so i ended the task and tried again another 3 times and the
same thing is happening.

Im such a pain i know sorry.
--
Please help T.Y.V.M


:


Hi Emma,
Please Uninstall the Drive Cleaner, you don't need it at all, you have
Windows Clean Up Utility that do a better Job for you!.
Scan for Malwares and Viruses on your system , my feeling your security and
control over the machine compromised by somehow?, so scan for Viruses and
Delete all traces for this Drive Cleaner.
Best if you download the HijackThis and send the Log to the forum for
analysis and help from expert there.
Do these steps one-by-one:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2) at a time and see if that will help your
issue.
Please tell us about the Name of that worm next time in your message.

By the way this is not MS Send Error Report from the wording you provided it
sound Fishy to me do send any report, just clean the machine, do you have
Anti-virus and Firewall on your computer?.
HTH.
Please let us know.
Regards,
nass