Send button won't work in Outlook 2002

[Guest]

Can anyone help please?
My ISP has confirmed by connection settings are all OK. I have 2 user
accounts on my Windows XP computer, and both of them use Outlook 2002. One
account is able to happily send and receive e-mails, yet the other can only
receive e-mails. When I press the Send button, nothing happens (the e-mail
editor window stays open on the display, as against disappearing like normal,
and nothing is seen in the Outbox nor Sent items).
I have recently been trying to add a Google Mail POP account (in addition to
my main ISP POP account) to the User account that can not send e-mails. I
wonder whether trying to set up the 2nd account has corrupted Outlook?
I also note that under Tools/Options/Mail Set-up/Send-Receive, if I try to
add another group (e.g. the GoogleMail POP account above), I can get
"Operation Failed" pop-up window. Also, if I click on All Accounts and try to
edit, I also get "The Operation Failed".

 

[Roady [MVP]]

Try resetting your outcmd.dat and your srs-file by renaming them to .old
They are located in this folder;
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook

If that doesn't work, recreate your mail profile.
See http://www.howto-outlook.com/faq/newprofile.htm

 

[Guest]

Thanks for your reply. I'll give that a go. However, I should first ask you
how to do it? When you say reset, what do you mean? If it doesn't work, I'll
follow your web link. Thanks again.

 

[Roady [MVP]]

How resetting works? As I said; by renaming the indicated files to .old.
Moving them out of the folder onto your Desktop will work as well.