scrollingon the net

[Carl G]

Hi Guys
My niece calls me her computer guy, lives 450 miles away from me.
She has a problem and i don't know the answer.This only happens when she is
on the internet at websites.
If she is on the net and in outlook express doing mai , it does not happen.
When she is opn a website and has to scroll down a page , the page kinda
follows the mouse down, she says like the page is folding in half. Thats
about all i know at this time.
I have had her shut down the pC and try different keyboard and mouse but it
still happens.
Oh ya , she said every time she types the letter (E) this happens.
Sounds wiered to me.
We have run adware 6 and spybot , and AVG is up to date. We dumped the
temorary internet files , run chkdsk , I don't have a clue where to go next.
Hope someone may have an idea.
Thanks

 

[Kelly]

Hi Carl,

Have her try check to see if her display drivers are up to date and to try
lowering hardware acceleration. Good luck and keep us posted.

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[Carl G]

Hi Kelly
Well that didnot seam to help either. This is kinda hard when you are not
right there looking at it.
Have to get mor info from her i guess.
Thanks a lot

--
Carl G

Hi Carl,

Have her try check to see if her display drivers are up to date and to try
lowering hardware acceleration. Good luck and keep us posted.

 

[Carl G]

Hi Kelly
Sorry this response is so late.
I got my nieses PC all settled down.It was full of adware and Spyware.
I had her update everything and run it and all worked out.
Thanks for the response.