Scrolling problem?

[Helen]

Hello,

We are using Office XP, Word 2003.

This happens to several users: When working in a document, they use their
mouse scrolling wheel to go down the document. However, when doing this, it
sometimes causes the following (which is hard to describe): it looks like a
line is repeated several times, and the screen freezes. We thought it could
be a mouse problem, no. I renamed the Normal.dot. Nothing happened.

Does it mean something to anyone? Thanks!

 

[bmerth]

I am having the same problem if you mean the screen freezes as in you can't
keep scrolling in the same direction, only its only while scrolling up for
us. Quickly switching between print layout and normal layout seems to prevent
this. If you find the solution please update this blog!

 

[Alan]

Same problem. XP with SP2 then with SP3. I have a Sony laptop with Nvidia
GeForce Go 7400. I have maintained all updates for the video drivers and
for XP. I have also disabled hardware acceleration. Is this like your
system?

This problem has bugged me since I got this system, and nobody seems to know
the answer. The support people want to reformat my disk and start over -
however, I have a lot of customized software installed, and I don't look
forward to a couple of weeks to restore all of that, probably for nothing.

I think I speak for all of us in saying, HELP!!!!!!!!!!!!!!!!!!!!!

 

[Helen]

Hello again,

We have a different system (HP laptops and desktops), all up to date as far
as video drives are concerned.

It's really too bad that no one at Microsoft can help us with this.

Our IT team have been scratching their heads over this one for a while, but
to no avail.

Users have unfortunately gotten used to switching views.

Let's hope Word 2007 does not have the same problem (I doubt it).

If I hear and find anything, you can be sure I'll gladly post it.

And, Alain, you're right: Help!!!!!!

 

[Alan]

Another thing that made me think it was my video driver - when playing
Solitaire (no other programs running except the standard startup stuff) I can
move a card from one stack to another. Once in a while, the card will then
appear in both positions - its original stack, and the new location. When I
click its image on the original stack, a new card appears and the game
continues. I can also minimize the Solitaire window, then restore it and it
looks like it should with no face-up cards on the original stack. Does this
happen to anybody else who has the Word scrolling problem?

 

[bmerth]

Well, I had been trying to fix this problem in Word for a week straight; I
have played with practically all options in Word, creating as many
combinations as possible, and nothing actually fixes the problem. I truely
believe this is a glitch in the Microsoft Word program that Microsoft is not
aware of. I have found a great workaround for the problem however. Just
quickly switch from normal layout view to print layout view, and if you don't
like that layout just witch back to normal again and the problem goes away. I
say just give up! I do!

 

[Mike Faulkner]

Alan

Did you find a solution?

Regards
Mike

Another thing that made me think it was my video driver - when playing
Solitaire (no other programs running except the standard startup stuff) I can
move a card from one stack to another. Once in a while, the card will then
appear in both positions - its original stack, and the new location. When I
click its image on the original stack, a new card appears and the game
continues. I can also minimize the Solitaire window, then restore it and it
looks like it should with no face-up cards on the original stack. Does this
happen to anybody else who has the Word scrolling problem?

 

[Mike Faulkner]

bmerth

Did you find a solution?

Regards
Mike

 

[Alan]

Never did find a solution other than the cheezy work-arounds that have been
posted on here, i.e. minimize then restore the window, or switch to
print-layout then back to normal. Sorry, I really don't think there is a
solution, and I'm fairly certain that MS doesn't really care and/or dedicate
any resources to it.

If you fnd anything further, please let us all know!

 

[Mike Faulkner]

Yes, upgrade to WinXP SP3. If you can't then look at the Hotfixes in SP3. The
fix I was looking for was for Citris users and scrolling problems.

Alan: Microsoft do care and do put a lot of resources into fixing problems,
however, Office 14 is nearing completion and there are only so many
programmers with the extraordinary skills etc.

Regards
Mike