Vertical Scroll issue with Excel 2013

[zikofski]

okay before i start this is NOT!! a fixed pane issue. checked and double checked

i have a user who when scroll's the main view does not scroll, until you lift of the mouse button.
as you click on the scroll bar, you get the number up displaying what Line you are on as you scroll this changes, but the view does not.

scrolling with scroll lock on, using keys, and using the mouse wheel all work fine, just the scroll bar has this issue.

i cant seen to find any options within excel or windows.

anyone on here have any suggestions?

 

[zikofski]

just to add, the user is able to log onto multiple machines and the issue follows this user, but when another user logs onto the same machine the problem does not occur on that user, so I think it is a profile specific issue, would like to sort this out without deleted the user's profile