screen resolution issue?

[Jo-Anne]

For years I've used CCleaner on my WinXP computers, always updating it as
the updates are announced. This time, when I began installing the new
version (3.00), I came to a page offering the Google toolbar. In the past,
CCleaner offered the Yahoo toolbar, and I simply unchecked it. But this time
there's nothing for me to uncheck. The next step after looking at this page
is to Install.

I posted to the Piriform forum for CCleaner and was told that no one else is
experiencing this problem. For others, there are boxes to uncheck before
installing (apparently the offer is for both Google Chrome and the Google
toolbar--although all I saw was the toolbar). A couple people suggested it
had something to do with my screen resolution.

In Display Properties, I decreased the font size to Normal. That did nothing
to the CCleaner page. Then I put the font size back to Large and lowered the
screen resolution. That also did nothing.

Any idea of what I need to do to complete this install without accepting the
other programs?

Thank you!

Jo-Anne

 

[Hot-Text]

A couple people suggested something to do with screen resolution! a lie
Just reinstall the one you need!

 

[Jim]

For years I've used CCleaner on my WinXP computers, always updating it as
the updates are announced. This time, when I began installing the new
version (3.00), I came to a page offering the Google toolbar. In the past,
CCleaner offered the Yahoo toolbar, and I simply unchecked it. But this time
there's nothing for me to uncheck. The next step after looking at this page
is to Install.

I posted to the Piriform forum for CCleaner and was told that no one else is
experiencing this problem. For others, there are boxes to uncheck before
installing (apparently the offer is for both Google Chrome and the Google
toolbar--although all I saw was the toolbar). A couple people suggested it
had something to do with my screen resolution.

In Display Properties, I decreased the font size to Normal. That did nothing
to the CCleaner page. Then I put the font size back to Large and lowered the
screen resolution. That also did nothing.

Any idea of what I need to do to complete this install without accepting the
other programs?

Thank you!

Jo-Anne

I had the same as you , installed it - no problem .

 

[Jo-Anne]

I had the same as you , installed it - no problem .

Hi, Jim,

Do you mean that your page didn't show any checkmarks in boxes and that you
still installed it without getting the Google toolbar and Google Chrome?

Jo-Anne

 

[Jo-Anne]

I'm not sure what you mean. Could you elaborate? Thank you!

Jo-Anne

 

[Paul]

Hi, Jim,

Do you mean that your page didn't show any checkmarks in boxes and that you
still installed it without getting the Google toolbar and Google Chrome?

Jo-Anne

I tested it here, and it shows tick boxes.

http://img259.imageshack.us/img259/9504/ccleanerinstall.gif

I tested it in a VM, because there is a lot of software I won't install
on the main system.

Perhaps if you already have Google Chrome installed, the behavior
changes ? Maybe the Google installer checks for Chrome, when that
display is presented.

Paul

 

[Jo-Anne]

I tested it here, and it shows tick boxes.

http://img259.imageshack.us/img259/9504/ccleanerinstall.gif

I tested it in a VM, because there is a lot of software I won't install
on the main system.

Perhaps if you already have Google Chrome installed, the behavior
changes ? Maybe the Google installer checks for Chrome, when that
display is presented.

Paul

Interesting thought, Paul! As far as I can tell, I have neither Google
Chrome nor the Google toolbar installed on this computer. The screen I
reached in installation, though, appeared to be simply about the
toolbar--with no box to check or uncheck. The image you posted is what most
people seem to get--but there are definite variations. What really concerns
me is that the next step after the screen is "Install"--and I want to make
sure I won't be installing anything other than CCleaner before going ahead
with it. I would think that if my screen resolution caused the screen to be
too large to fit in the usual space--and it was very large--then there
should have been scrollbars at the bottom and on the right so I could see
the whole thing.

Thank you!

Jo-Anne

 

[Paul]

Interesting thought, Paul! As far as I can tell, I have neither Google
Chrome nor the Google toolbar installed on this computer. The screen I
reached in installation, though, appeared to be simply about the
toolbar--with no box to check or uncheck. The image you posted is what most
people seem to get--but there are definite variations. What really concerns
me is that the next step after the screen is "Install"--and I want to make
sure I won't be installing anything other than CCleaner before going ahead
with it. I would think that if my screen resolution caused the screen to be
too large to fit in the usual space--and it was very large--then there
should have been scrollbars at the bottom and on the right so I could see
the whole thing.

Thank you!

Jo-Anne

The box containing the Google offer, is implemented in HTML. The
file in my temp directory was "Chromeoffer.html". (It took me
a while to realize it was there )

This is the code for one of the tick boxes (that you can't currently see).

*******

<table cellpadding="0" cellspacing="0" border="0" style="padding:0px;margin:0px 0px 0px 10px;font-size:12px;">
<tr>
<td style="padding-right:5px;" width="22"><INPUT type="checkbox" CHECKED
id="install1" name="install1" onclick="SetState()">
</td>
<td valign="top">
<div style="line-height:20px;">
<label for="install1"><b>Include Google Chrome, along with CCleaner</b></label>
</div>
</td>
</tr>
</table>

*******

I would try the "scroll wheel magnify" option that you would normally
use with your default browser. It could be, that offer window (displayed
by a browser), will respond to zoom-in or zoom-out commands. By zooming
out, maybe you'll see the tick boxes.

Paul

 

[Jim]

Hi, Jim,

Do you mean that your page didn't show any checkmarks in boxes and that you
still installed it without getting the Google toolbar and Google Chrome?

Jo-Anne

Yes . ( Google chrome is my default browser ) .

 

[Jo-Anne]

Yes . ( Google chrome is my default browser ) .

Do you also have the Google toolbar, then? I'm thinking that the programs
didn't install because you already have them--but I don't have either of
them (as far as I know), so I should be offered the option to uncheck the
boxes.

Jo-Anne

 

[Jo-Anne]

The box containing the Google offer, is implemented in HTML. The
file in my temp directory was "Chromeoffer.html". (It took me
a while to realize it was there )

This is the code for one of the tick boxes (that you can't currently see).

*******

<table cellpadding="0" cellspacing="0" border="0"
style="padding:0px;margin:0px 0px 0px 10px;font-size:12px;">
<tr>
<td style="padding-right:5px;" width="22"><INPUT type="checkbox"
CHECKED
id="install1" name="install1" onclick="SetState()">
</td>
<td valign="top">
<div style="line-height:20px;">
<label for="install1"><b>Include Google Chrome, along with
CCleaner</b></label>
</div>
</td>
</tr>
</table>

*******

I would try the "scroll wheel magnify" option that you would normally
use with your default browser. It could be, that offer window (displayed
by a browser), will respond to zoom-in or zoom-out commands. By zooming
out, maybe you'll see the tick boxes.

Paul

Thank you, Paul! But I'm not sure what the scroll wheel magnify option is
outside the browser. How would I zoom outside the browser? If you mean the
Microsoft Magnifier, it seem to just magnify what's on the screen.

Jo-Anne

 

[Hot-Text]

Look if you are running with Internet Explorer 6
you need 7 or 8 for they have Change Zoom Level build in!

http://www.microsoft.com/windows/internet-explorer/default.aspx

 

[Jo-Anne]

Look if you are running with Internet Explorer 6
you need 7 or 8 for they have Change Zoom Level build in!
http://www.microsoft.com/windows/internet-explorer/default.aspx

I'm running IE8, but the issue is the installation program for CCleaner,
which wouldn't run in IE at all.

Jo-Anne

 

[Paul]

Thank you, Paul! But I'm not sure what the scroll wheel magnify option is
outside the browser. How would I zoom outside the browser? If you mean the
Microsoft Magnifier, it seem to just magnify what's on the screen.

Jo-Anne

I have Firefox and IE6 here. In either browser, holding down the control key
and using the scroll wheel on my Logitech mouse, changes the font size and
effective magnification of the browser window. Perhaps you could position
the mouse cursor over the Google Chrome offer screen, and using the scroll
wheel, adjust magnification back down to 100% from whatever higher value it
is now. (In saying that, I'm assuming a browser or browser DLL, is rendering
the HDML file I found, and that is what you're viewing when you're seeing
the Google Chrome offer window.)

Also, you could try taking a screen shot of the installer, as it appears
on your screen, crop off the unnecessary bits, and post the picture
on imageshack.us . Then post a link to the picture, so we can have a
look at what you're seeing.

Paul

 

[Jo-Anne]

I have Firefox and IE6 here. In either browser, holding down the control
key
and using the scroll wheel on my Logitech mouse, changes the font size and
effective magnification of the browser window. Perhaps you could position
the mouse cursor over the Google Chrome offer screen, and using the scroll
wheel, adjust magnification back down to 100% from whatever higher value
it
is now. (In saying that, I'm assuming a browser or browser DLL, is
rendering
the HDML file I found, and that is what you're viewing when you're seeing
the Google Chrome offer window.)

Also, you could try taking a screen shot of the installer, as it appears
on your screen, crop off the unnecessary bits, and post the picture
on imageshack.us . Then post a link to the picture, so we can have a
look at what you're seeing.

Paul

Thank you again, Paul! I tried adjusting magnification, but nothing
happened. I did a screenprint, and it can be found at

http://yfrog.com/ehgooglescreenj

Jo-Anne

 

[Jim]

Do you also have the Google toolbar, then? I'm thinking that the programs
didn't install because you already have them--but I don't have either of
them (as far as I know), so I should be offered the option to uncheck the
boxes.

Jo-Anne

No Google toolbar installed .

 

[Paul]

Thank you again, Paul! I tried adjusting magnification, but nothing
happened. I did a screenprint, and it can be found at

http://yfrog.com/ehgooglescreenj

Jo-Anne

OK, thanks for that. That helps a bit. I can compare it
to what I'm seeing, and indeed, you're zoomed in, with
respect to the text section of that offer dialog.

*******

I made a bit more progress. I found another tool to open the ccleaner300 file.

It has two Google offers in it. Google Chrome and Google Toolbar.
The controlling files are

Chromeoffer.html

toolbar.html

When you start the Ccleaner installer, it offers a language choice.
That language choice, causes those two HTML files to be localized. If
I just try to display the raw HTML files, before they've been processed
somehow, they end up displaying in Russian.

Using my Windows 7 machine, and "making Internet Explorer my default browser",
I was able to convince the Ccleaner installer to offer me the toolbar.
(I figured it would offer the toolbar, if it though I was using IE8 and
not Firefox.)

This is what it is supposed to look like. There is a "tick box",
but it is *below* the text in your window. There is something
with your fonts or magnification, in whatever DLL displays
the toolbar offer, that is messing up.

So this is what Piriform tech support, thinks you're seeing...

http://img577.imageshack.us/img577/2166/offertoolbargif.gif

Your job, is to zoom out enough, to see the tick box. It's there.
I tried to manipulate the tick box with cursor controls, but
couldn't do it.

Paul

 

[Jo-Anne]

OK, thanks for that. That helps a bit. I can compare it
to what I'm seeing, and indeed, you're zoomed in, with
respect to the text section of that offer dialog.

*******

I made a bit more progress. I found another tool to open the ccleaner300
file.

It has two Google offers in it. Google Chrome and Google Toolbar.
The controlling files are

Chromeoffer.html

toolbar.html

When you start the Ccleaner installer, it offers a language choice.
That language choice, causes those two HTML files to be localized. If
I just try to display the raw HTML files, before they've been processed
somehow, they end up displaying in Russian.

Using my Windows 7 machine, and "making Internet Explorer my default
browser",
I was able to convince the Ccleaner installer to offer me the toolbar.
(I figured it would offer the toolbar, if it though I was using IE8 and
not Firefox.)

This is what it is supposed to look like. There is a "tick box",
but it is *below* the text in your window. There is something
with your fonts or magnification, in whatever DLL displays
the toolbar offer, that is messing up.

So this is what Piriform tech support, thinks you're seeing...

http://img577.imageshack.us/img577/2166/offertoolbargif.gif

Your job, is to zoom out enough, to see the tick box. It's there.
I tried to manipulate the tick box with cursor controls, but
couldn't do it.

Paul

Thank you, Paul! That's what the people on the Piriform forum are seeing.
But, as you noted, I can't find a way to zoom out from the screen I'm
getting. In past installations of CCleaner, it's never been an issue. I've
been told, however, that there's a "slim" installer for this program, and it
doesn't include the toolbar. I guess if I want the current version, that's
what I'll use. Maybe they'll go back to whatever they used to do in the next
version.

Jo-Anne

 

[Paul]

Thank you, Paul! That's what the people on the Piriform forum are seeing.
But, as you noted, I can't find a way to zoom out from the screen I'm
getting. In past installations of CCleaner, it's never been an issue. I've
been told, however, that there's a "slim" installer for this program, and it
doesn't include the toolbar. I guess if I want the current version, that's
what I'll use. Maybe they'll go back to whatever they used to do in the next
version.

Jo-Anne

What is unclear to me, is whether having the tool offer you a
copy of Google Chrome, would be any different. If there is a
"zoom" problem right now, then the Google Chrome offer dialog
is probably also distorted. (It really depends on what DLL is
being used to display the HTML.)

To test that, try changing your default browser setting. (You know
how a browser asks you if you want it to be the default. That's how
you'd change it.) If you have a couple browsers, you have perhaps IE8
and some other browser. Make the other browser the default, run the
Cclean300 installer, and have a look at the Chrome offering screen.
If the tick boxes are present, untick them and complete the install.
Then, change your default browser back to the original setting
(which was likely IE8, as IE8 here is what triggered the Google Toolbar
offer to appear).

Paul

 

[Jo-Anne]

What is unclear to me, is whether having the tool offer you a
copy of Google Chrome, would be any different. If there is a
"zoom" problem right now, then the Google Chrome offer dialog
is probably also distorted. (It really depends on what DLL is
being used to display the HTML.)

To test that, try changing your default browser setting. (You know
how a browser asks you if you want it to be the default. That's how
you'd change it.) If you have a couple browsers, you have perhaps IE8
and some other browser. Make the other browser the default, run the
Cclean300 installer, and have a look at the Chrome offering screen.
If the tick boxes are present, untick them and complete the install.
Then, change your default browser back to the original setting
(which was likely IE8, as IE8 here is what triggered the Google Toolbar
offer to appear).

Paul

Thank you, Paul! Rather than keep trying to get it to change, I gave up and
installed the "slim" version of CCleaner, which someone on that forum had
suggested. It installed fine, without the toolbars. Apparently, that's what
the slim version is about--no toolbars. Interestingly, on my netbook, also
running WinXP and IE8, I got the offer of Google Chrome WITH the boxes I
could uncheck. No offer of the Google toolbar, probably because it came with
that computer--although I don't use it.

I hope that by the next version I'll be able to do the simple install of
this program.

Jo-Anne