scanner driver won't install

[Guest]

I am using Windows XP Home with SP1 and SP2, a 1.7 GHz Pentium 4 with 1 GB of
Ram.

The problem involves a Coolscan 9000 film scanner with Firewire connection.
Specifically, the

scanner will not install.

After installing the PCI card and Nikon Scan, turning the scanner on, or
starting the computer after

uinstalling the scanner from Device Manager, the following message appears:

" Cannot Install This Hardware

There was a problem installing this hardware.

Nikon LS-9000 ED IEEE 1394 SBP2 Device


An error occurred during the installation of this device

The class installer has denied the request to install or upgrade this
device "

The drivers for the firewire card, 1394bus.sys, arp1394.sys, nic1394.sys,
and ohci1394.sys are all

dated 8/3/04, while enum1394.sys is dated 8/17/01. Device Manager indicates
the card is working

properly. Just in case, I relocated the card to a different slot but the
scanner install problem

persists.

I am assuming the problem has to do with something that is out of whack with
the operating system.
No where on any scanning mail list or group have I encountered anyone else
having this problem. If

there was something wrong with scanner drivers, there would be plenty of
discussion about the

problem. I have no idea what the registry should look like for a properly
installed scanner, but,

perhaps, the problem lies there.

Any help would be appreciated.

thanks,

Chris Luneski

 

[Cari \(MS-MVP\)]

Does the firewire card work correctly with other firewire devices?

What does Nikon have to say about the problem?

 

[Guest]

Does the firewire card work correctly with other firewire devices?

What does Nikon have to say about the problem?

I don't have any other firewire devices. Nikon Support tells me to do all
the things I have already done.

Chris

 

[Cari \(MS-MVP\)]

Ask a friend if they have any firewire devices you can borrow to check the
card. Otherwise try replacing the card itself.

 

[SeaMaid]

Go into your Device Manager and see if there are any entries for 1394
Firewire. If not, go into your BIOS and see if your Firewire 1394 controller
is enabled. You will have to look for this setting. If you find the setting
and it is not enabled, then enable it.