Saving print jobs

[Jen]

We have networked computers. For some reason, one
computer is saving all of its print jobs in the queue.
There are four networked printers and its doing this for
all of them. The print queue shows all the jobs with a
status of printed, but they don't go away. There is an
option in each printer's properties to save jobs, but this
is not checked. We have also tried stopping and
restarting the spooler and have rebooted the computer. No
help from any of these. Ideas?

 

[Jason Hall [MSFT]]

--------------------
Content-Class: urn:content-classes:message
From: "Jen" <[email protected]>
Sender: "Jen" <[email protected]>
Subject: Saving print jobs
Date: Thu, 13 May 2004 12:06:10 -0700

We have networked computers. For some reason, one
computer is saving all of its print jobs in the queue.
There are four networked printers and its doing this for
all of them. The print queue shows all the jobs with a
status of printed, but they don't go away. There is an
option in each printer's properties to save jobs, but this
is not checked. We have also tried stopping and
restarting the spooler and have rebooted the computer. No
help from any of these. Ideas?
--------------------

Is it only the one machine that is doing this?
Is only one printer affected?
What kind of printer(s)?
What OS / Service Pack are the client(s) and server(s) ?


--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
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originated.

 

[Guest]

Only one machine is doing this, but for all printers. We
have two hp lasers and an okidata. Using Windows 2000.
Service pack 4. All computers are using same windows and
service pack.

 

[Jason Hall [MSFT]]

--------------------
Sender: <[email protected]>
References: <[email protected]>
<[email protected]>
Subject: RE: Saving print jobs
Date: Thu, 13 May 2004 12:46:06 -0700

Only one machine is doing this, but for all printers. We
have two hp lasers and an okidata. Using Windows 2000.
Service pack 4. All computers are using same windows and
service pack.
---------------------

Since it is localized to one machine, I would start by running SFC /SCANNOW
on that machine to resolve any possible local spooler file corruption
issues.
If this doesn't work, you might want to do a complete "cleaning" of the
printer subsystem on that machine. There is a tool in the Windows Server
2003 Resource Kit called Cleanspl that will do this for you (yes, it does
work on 2000 as well)
http://www.microsoft.com/windows/reskits/default.asp


--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.