Print jobs never start on home network

[x-eyed-bear]

I have a strange problem here. Home network,peer-to-peer, Printer USB
attached to Win 2k desktop. 1 other Win XP desktop and 2 Win XP
Traditional Chinese laptops on network. Win 2K desktop enabled to
support Trad. Chinese char set.

Print requests on Win 2k machine print fine to locally attached USB printer.

Print requests from Win XP desktop for network printing work fine.

Print requests from either Trad. Chinese laptop result in a job being
added to printer queue on Win 2k desktop, but jobs are never printed,
UNLESS the Win 2k desktop is restarted. Then, just before the log-on
panel for the Win 2k user is displayed, the print jobs are initiated.

If the Win 2k desktop is not restarted the print jobs sit in the queue
and cannot be deleted by the originator or by the administrator on the
Win 2k desktop.

What's going wrong here?

 

[Alan Morris [MSFT]]

I've seen instances where the job comes in as guest and does not have
sufficient access to system resources. I'd copy the contents on the Chinese
systems fonts folder to the print server fonts folder (and restart) to see
if that is the issue. If having the fonts on the server does not resolve
setup the printer to download as bitmaps to the print server.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[x-eyed-bear]

You raise a good point.

I have defined guests user-ids on the Win 2k desktop for each of the
laptop users and ask them to sign on to theses user-ids on the Win2k
printer server from their laptops, before submitting print requests. The
guest ids have sufficient privileges to print.

Is this the correct way to set up and use printer sharing?

I'll try the font copying you recommend, but I'm sceptical - because the
requests are printed if the Win 2k desktop is restarted (and that just
doesn't make sense to me).

 

[Alan Morris [MSFT]]

Will the jobs print after just stopping the spooler service and starting the
spooler? When jobs are spooled, they are printed in the users context. When
the spooler is stopped, then started, any unprinted documents are printed in
the spoolers context (since the spooler no longer has a user token) rather
than the user who sent the job. It's as if the user account does not have
access to some resource necessary for the job to complete.

Look in the system eventlog for any warning or error when the jobs fail.
Search the microsoft Knowledge Base for failing print jobs until spooler is
restarted.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.