Sasser and the infamous "blue" screen

[Peggy]

My system was infected with Sasser over the weekend.
While I didn't realize what this was, I knew that a
problem existed due to the sluggish response of the
system. By Monday, the only thing that will come up on
the system, is the option to start in "safe mode", which
it won't.

Now, after deciding to reload Windows to enable the
removal of the worm, I find that I can't. After choosing
to either install Windows or Repair, I get the following
message:

"A problem has been detected and windows has been shut
down to prevent damage to your computer.

If this is the first time you've seen this stop error
screen, restart your compter. If this screen appears
again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation
or backup utilities. Check your hard drive
configuration, and check for any updated drivers. Run
CHKDSK /F to check for hard drive corruption, and then
restart your computer.

Technical information:
***STOP: 0x00000024
(0x001902FA,0xF89B5814,0xF89B5514,0xF815ABBA)

*** ntfs.sys - Address F815ABBA base at F814E000,
DateStamp 3d6de5c1"

HELP! Any suggestions?

Thanks, Peggy

 

[Will Denny]

Hi

Try the following link to MVP Jim Eshelman's web page:

"0x00000024: NTFS_FILE_SYSTEM"
http://aumha.org/win5/kbestop.php#0x24

--

Will Denny
MS-MVP Windows - Shell/User


| My system was infected with Sasser over the weekend.
| While I didn't realize what this was, I knew that a
| problem existed due to the sluggish response of the
| system. By Monday, the only thing that will come up on
| the system, is the option to start in "safe mode", which
| it won't.
|
| Now, after deciding to reload Windows to enable the
| removal of the worm, I find that I can't. After choosing
| to either install Windows or Repair, I get the following
| message:
|
| "A problem has been detected and windows has been shut
| down to prevent damage to your computer.
|
| If this is the first time you've seen this stop error
| screen, restart your compter. If this screen appears
| again, follow these steps:
|
| Disable or uninstall any anti-virus, disk defragmentation
| or backup utilities. Check your hard drive
| configuration, and check for any updated drivers. Run
| CHKDSK /F to check for hard drive corruption, and then
| restart your computer.
|
| Technical information:
| ***STOP: 0x00000024
| (0x001902FA,0xF89B5814,0xF89B5514,0xF815ABBA)
|
| *** ntfs.sys - Address F815ABBA base at F814E000,
| DateStamp 3d6de5c1"
|
| HELP! Any suggestions?
|
| Thanks, Peggy

 

[Fei]

Try 'Diagnose Windows' at http://www.SeeMeMe.com/diagnose.htm, you can
ask them to customize a special removal tool for you if you are not
sure how to fix your problem.