blue screen ntfs.sys error

[Richard Wells]

I was having a problem with power cable and my computer shut down.
When I restarted the computer it just continually rebooted.
I put XP disk in and tried repair and received the following blue screen.
I can not even add HD to another working computer, it just reboots it.
I have data on HD I need, Is there a way of repairing this ntfs.sys error.
I am running XP pro SP2 with all updates
Please can you help me.

Blue screen Reads.

"A problem has been detected and windows has been shut down to prevent damage to your computer."

If this is the first time you've seen this Stop error screen, restart your computer. If this message appears again, follow these steps:

Disable or uninstall any anti virus , disc defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information..

*** stop: 0x00000024 (0x001902fe, 0xf795f814, 0xf795f510, 0xf70e11fc)

*** ntfs.sys - address f70e11fc base at f70d4000, datestamp 41107eea

 

[Guest]

If you have another working XP computer, copy ntfs.sys from
%root%\windows\system32\drivers to same directory on bad hard drive.

 

[Richard Wells]

OK but how do I access this hard drive. I do not seem to be able to get to it. By repair console or second HD on another system.
If you have another working XP computer, copy ntfs.sys from
%root%\windows\system32\drivers to same directory on bad hard drive.

 

[Guest]

yeah. the easiest way would be to connect it as slave in another computer.

 

[Richard Wells]

tried that just causes that computer to reboot. item 4 of my comments
yeah. the easiest way would be to connect it as slave in another computer.

 

[Malke]

tried that just causes that computer to reboot. item 4 of my comments
yeah. the
easiest way would be to connect it as slave in another computer.

It very much sounds like the hard drive was damaged. If you cannot even
connect it to another machine and have that machine boot
(OS-independent), then your only hope of retrieving the data is to send
it to a professional data recovery company. There are many of these
firms; my favorite is DriveSavers (www.drivesavers.com). Their services
are not inexpensive, but only you can determine the value of your data.

Before you go that route, try booting with Knoppix in case it is a
Windows issue that is preventing you from getting the data. Knoppix is
a Linux distro that runs from cd. You will need a computer with two cd
drives, one of which is a cd/dvd-rw OR a usb thumb drive with enough
capacity to hold your data. To get Knoppix, you need a computer with a
fast Internet connection and third-party burning software. Download the
Knoppix .iso from www.knoppix.net and create your bootable cd. Then
boot with it and it will be able to see the Windows files. If you are
using the usb thumb drive, right-click on its icon (on the Desktop) to
get its properties and uncheck the box that says "Read Only". Then
click on it to open it. Note that the default mouse action in the
window manager used by Knoppix (KDE) is a single click to open instead
of the traditional MS Windows' double-click. Otherwise, use the K3b
burning program to burn the files to cd/dvd-r's.

Malke

 

[Guest]

Sorry missed #4.

I bypassed a booting issue with a faulty HD once before.

I told BIOS that HD did not exist and not look for during boot up.
set HD search to None instead of Auto!!

It worked but Good news is Windows stioll saw hard drive and could read it
and use it!!

Hi Malke

 

[Richard Wells]

The drive itself test out ok with WD software

It very much sounds like the hard drive was damaged. If you cannot even
connect it to another machine and have that machine boot
(OS-independent), then your only hope of retrieving the data is to send
it to a professional data recovery company. There are many of these
firms; my favorite is DriveSavers (www.drivesavers.com). Their services
are not inexpensive, but only you can determine the value of your data.

Before you go that route, try booting with Knoppix in case it is a
Windows issue that is preventing you from getting the data. Knoppix is
a Linux distro that runs from cd. You will need a computer with two cd
drives, one of which is a cd/dvd-rw OR a usb thumb drive with enough
capacity to hold your data. To get Knoppix, you need a computer with a
fast Internet connection and third-party burning software. Download the
Knoppix .iso from www.knoppix.net and create your bootable cd. Then
boot with it and it will be able to see the Windows files. If you are
using the usb thumb drive, right-click on its icon (on the Desktop) to
get its properties and uncheck the box that says "Read Only". Then
click on it to open it. Note that the default mouse action in the
window manager used by Knoppix (KDE) is a single click to open instead
of the traditional MS Windows' double-click. Otherwise, use the K3b
burning program to burn the files to cd/dvd-r's.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

 

[Guest]

did you read my post about how to access drive and info??

 

[Malke]

The drive itself test out ok with WD software

Then try to get the data with Knoppix. Then format/reinstall Windows.
Restore data from your backup.

Malke

 

[Guest]

I am having a similar problem with my Dell Inspiron 1100 notebook and I am
not able to access my hard drive to run CHKDSK, etc. The difference is that I
don't care about preserving data on the HD - I am willing to wipe the HD
clean and reinstall if necessary.
I gathered from this thread that I have three options:
1. As per "Dixonian69", BIOS can be told to ignore the HD. I don't find any
options in Set Up (pressing F2) for configuring BIOS. How can I do this?
2. As per Malke, I can use Knoppix. Trouble is I don't have a PC with two
CD drives. If I don't care about preserving my data, do I still need the
other CD drive?
3. Pop out the hard drive from my laptop and connect it to my desktop PC as
secondary drive - I am hoping that there are no issues with connecting the HD
from my laptop as slave drive to my desktop.

I would appreciate any help or suggestions.

Thanks
Srini

 

[Guest]

I am having a similar problem and am not able to access my hard drive to
perform CHKDSK, etc. If need be, I am willing to lose my data and wipe my
disk clean as part of any recovery options.
From this thread, I gathered that there are 3 options:
1. As per dixonian69, I can tell BIOS to ignore teh hard drive. I did not
find any option in Set Up screen (pressing F2) where I can configure BIOS.
How can I do this?
2. As per Malke, I can use Knoppix. Trouble is I don't have a PC with two CD
drives. If I don't need to restore my data but merely repair my HD, can
Knoppix help?
3. I could pop out the HD from my laptop and connect it to my desktop as
secondary drive - I am hoping that there are no issues with connecting a HD
from a laptop to a desktop?

Any further suggestions or help would be much appreciated.

Thanks
Srini

 

[Guest]

Srini

If you dont need to recover your data simply take the HD to someone with
another computer and attach it as a slave (fix the plugs in the back), the
computer will show the HD in explorer but you will not be able to access the
data. You can reformat the HD from there if you right click on the correct
drive and go to format.

Once the drive is formatted take it back to your computer, reconnect and
boot with the windows XP disk in the drive. You will have to reinstall
everything.