Safe Mode to delete a Virus

[Zetor]

I have got a virus on my computer and Norton cannot
delete it, it tell me to start my computer in Safe Mode
to delete it, but when I start it in Safe Mode I then
cannot get Norton to open, any idea's how to get rid of
it? I'll paste details below:
thanks, Zetor
VirusSource: rundlg32.dll,Description: The compressed
file rundlg32.dll within C:\Documents and
Settings\Chris\Local Settings\Temporary Internet
Files\Content.IE5\RJTUMEXP\rundlg32[1].cab is infected
with the Bloodhound.Packed virus."

 

[David H. Lipman]

There are anti virus News Groups specifically for this type of discussion.

microsoft.public.scripting.virus.discussion
microsoft.public.security.virus
alt.comp.virus
alt.comp.anti-virus

The Trend Sysclean broad-spectrum removal tool WILL run in Safe Mode.

1) Download the following two items...

Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp

Latest Trend signature files.
http://www.trendmicro.com/download/pattern.asp

Create a directory.
On drive "C:\"
(e.g., "c:\New Folder")
or the desktop
(e.g., "C:\Documents and Settings\lipman\Desktop\New Folder")

Download sysclean.com and place it in that directory.
Dowload the signature files (pattern files) by obtaining the ZIP file.
For example; lpt192.zip

Extract the contents of the ZIP file and place the contents in the same directory as
sysclean.com.

2) If you are using WinME or WinXP, disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
3) Reboot your PC into Safe Mode
4) Using the Trend Sysclean utility, perform a Full Scan of your platform and
clean/delete any infectors found
5) Restart your PC and perform a "final" Full Scan of your platform
6) If you are using WinME or WinXP,Re-enable System Restore and re-apply any
System Restore preferences, (e.g. HD space to use suggested 400 ~ 600MB),
7) Reboot your PC.
8) If you are using WinME or WinXP, create a new Restore point
9) Please report back your results

Dave




| I have got a virus on my computer and Norton cannot
| delete it, it tell me to start my computer in Safe Mode
| to delete it, but when I start it in Safe Mode I then
| cannot get Norton to open, any idea's how to get rid of
| it? I'll paste details below:
| thanks, Zetor
| VirusSource: rundlg32.dll,Description: The compressed
| file rundlg32.dll within C:\Documents and
| Settings\Chris\Local Settings\Temporary Internet
| Files\Content.IE5\RJTUMEXP\rundlg32[1].cab is infected
| with the Bloodhound.Packed virus."

 

[Rich Barry]

Take a look here and start at post # 6
http://www.geekstogo.com/forum/index.php?showtopic=3923

 

[Rick \Nutcase\ Rogers]

Hi Zetor,

You don't need Norton's, simply delete the contents of that TIF folder while
in Safe mode.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Plato]

I have got a virus on my computer and Norton cannot
delete it, it tell me to start my computer in Safe Mode

Delete temp folders and disable system restore before you battle
viruses.

 

[Alex Nichol]

I have got a virus on my computer and Norton cannot
delete it, it tell me to start my computer in Safe Mode
to delete it, but when I start it in Safe Mode I then
cannot get Norton to open, any idea's how to get rid of
it? I'll paste details below:
thanks, Zetor
VirusSource: rundlg32.dll,Description: The compressed
file rundlg32.dll within C:\Documents and
Settings\Chris\Local Settings\Temporary Internet
Files\Content.IE5\RJTUMEXP\rundlg32[1].cab is infected
with the Bloodhound.Packed virus."

As it is in Temporary Internet files, clear those out. Go to Control
Panel - Internet Options and in the middle of the General page click on
Delete Files