Rules problem

[Learner]

In the new installation of Outlook 2003 I right-clicked on a dozen or so
messages in the Inbox and used the 'Create rule' option to create rules. I
also opted to have the rule applied to those messages currently in the inbox,
so the messages were transferred to the designated folders.

And when I go to the Tools / Rules & Alerts option, I see those rules
listed, but I note that the function buttons for working with them, such as
the X to delete, etc., are greyed out and inactive. They are not effective
on further incoming mail of the same types by which the rules were originally
created. And I see that this list of a dozen or more rules are not shown in
the list under the 'Run the Rules' option.

Only if I create a rule from within the Rules & Alerts window, which
involves selecting addresses from the Contacts list, will the function
buttons become activated, and will the rule be entered in the 'Run the Rules'
option.

Right now I have a dozen or more ineffective rules, which I am unable to
delete, clogging up the Rules & Alerts window. Is there a solution?

 

[Diane Poremsky [MVP]]

Is this with an exchange acct?

Try restarting outlook with the /cleanrules switch and start over.

--
Diane Poremsky [MVP - Outlook]





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(e-mail address removed)

You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.

 

[Learner]

No it's not with an Exchange account.

I restarted Outlook using the /cleanrules switch and it apparently solved
the problem. Sorry to be so ignorant; thanks very much for your help.

Learner

Is this with an exchange acct?

Try restarting outlook with the /cleanrules switch and start over.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

In the new installation of Outlook 2003 I right-clicked on a dozen or so
messages in the Inbox and used the 'Create rule' option to create rules.
I
also opted to have the rule applied to those messages currently in the
inbox,
so the messages were transferred to the designated folders.

And when I go to the Tools / Rules & Alerts option, I see those rules
listed, but I note that the function buttons for working with them, such
as
the X to delete, etc., are greyed out and inactive. They are not
effective
on further incoming mail of the same types by which the rules were
originally
created. And I see that this list of a dozen or more rules are not shown
in
the list under the 'Run the Rules' option.

Only if I create a rule from within the Rules & Alerts window, which
involves selecting addresses from the Contacts list, will the function
buttons become activated, and will the rule be entered in the 'Run the
Rules'
option.

Right now I have a dozen or more ineffective rules, which I am unable to
delete, clogging up the Rules & Alerts window. Is there a solution?

 

[Diane Poremsky [MVP]]

Nothing to be ignorant about. This problem is more common with Exchange
accounts though.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

No it's not with an Exchange account.

I restarted Outlook using the /cleanrules switch and it apparently solved
the problem. Sorry to be so ignorant; thanks very much for your help.

Learner

Is this with an exchange acct?

Try restarting outlook with the /cleanrules switch and start over.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

In the new installation of Outlook 2003 I right-clicked on a dozen or
so
messages in the Inbox and used the 'Create rule' option to create
rules.
I
also opted to have the rule applied to those messages currently in the
inbox,
so the messages were transferred to the designated folders.

And when I go to the Tools / Rules & Alerts option, I see those rules
listed, but I note that the function buttons for working with them,
such
as
the X to delete, etc., are greyed out and inactive. They are not
effective
on further incoming mail of the same types by which the rules were
originally
created. And I see that this list of a dozen or more rules are not
shown
in
the list under the 'Run the Rules' option.

Only if I create a rule from within the Rules & Alerts window, which
involves selecting addresses from the Contacts list, will the function
buttons become activated, and will the rule be entered in the 'Run the
Rules'
option.

Right now I have a dozen or more ineffective rules, which I am unable
to
delete, clogging up the Rules & Alerts window. Is there a solution?