Rules and such like

[Koos]

Hi guys,

I have an exchange mailbox on server so and so. In this profile i also have
access to an additional mailbox called Support. So in outlook i have the
following structure:
Outlook Today - Mailbox - Me
Inbox
Calendar
etc
Mailbox - Support
Inbox
Personal folder
Inbox

What i need to do is create a rule that moves any message coming into
Mailbox - Support, which has its own email address, to my personal folders
inbox.

Any rules i create will only seem to work on mail coming into Mailbox - Me.
I am an owner of Mailbox - Support but i cannot the folder administration
button is disabled on its inbox so i cannot create rules here either.

Any ideas?
N

 

[Ben M. Schorr - MVP]

Aloha Koos" N,

Why not just assign the Support mailbox's e-mail address to your own mailbox?
If you're just going to move all of the mail from that mailbox to your own
anyhow...

-Ben-
Ben M. Schorr - MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

 

[Koos]

Well i am not the only one with access to the support mailbox. There are 6
other people that need access to this. The entire reason for this is that we
have been given a mailbox size limit of 30MB for this mailbox. Even though
we try to archive it on a 2 day basis we get lots of big attachments in this
mailbox and we run out of space on a daily basis. We have tried to get the
IT guys to increase the mailbox size but they are refusing to do this. So we
need another solution....

N

 

[Peter Durkee]

How about this idea. Add the support address to your mailbox as Ben
suggested. Then create a rule in your mailbox that moves all messages sent
to that address to a separate folder, and finally share that folder with the
other people who need access.

-Peter

 

[Koos]

How do i add this mailbox to my mailbox? I have added the mailbox from the
advanced page of the properties of my mailbox. This however creates a
separate mailbox in the tree as follows:

When i try to drag and drop the inbox from support or the actual mailbox
into the top mailbox i get an error saying that
"Cant move the item. Special folders including the inbox, contacts
folders.....cannot be moved"

We are using Outlook 2000...

???

N

 

[Peter Durkee]

Adding the support address to your mailbox requires Active Directory Users
and Computers, so it's something an admin would have to do. The end result
is that (e-mail address removed) would be attached to your mailbox the same way
that (e-mail address removed) is.

As I think about it now, this approach has the disadvantage that you
couldn't easily send anything *from* that support address. It might be
better, therefore, to set up the support mailbox to forward everything to
you, not keeping a copy in the support mailbox, and again this is something
that has to be set in Acitve Directory. As before you could write a rule to
move anything sent to that support address to a separate support folder in
your mailbox which you could then share. Since you still have the mailbox,
however, you haven't lost the option of sending from that address.

-Peter

 

[mpvjules]

Why don't you archive the e-mail as msg file in a directory? Everybody
(having read access to the directory) can read the e-mail and answer
them as well.


Peter Durkee schreef:

 

[Victor Ivanidze]

Create a distribution group that contains these 7 people and assign
(e-mail address removed) address to the group.

Regards,
Victor Ivanidze