Rules and Alerts doesn't work

[ecConnect]

Hi

Your advice would be greatly appreciated.

In Outlook 2007, I created in Rules and Alerts:

(1) Desktop Alert Settings. When I click onto Preview, it works well.

However, in the MS Outlook application when I get incoming mail, it
does not work at all.

(2) "Apply this rule after the message arrives through the
[email protected] account and on this machine only play ??????.wav
and stop processing more rules".

When I click onto Run Rules Now, Run Now, the sound works well.
However, in the MS Outlook application when I get incoming mail to the
[email protected] Inbox, no sound is generated.

In MS Outlook: Tools | Options | E-mail | E-mail Options | Advanced
E-mail Options | the Play a sound box is ticked.

My computer has a 64-bit CPU, running Vista Ultimate 64-bit and MS
Office 2007.

Thanks for your help

Edward
(e-mail address removed)

 

[Brian Tillman [MVP - Outlook]]

(1) Desktop Alert Settings. When I click onto Preview, it works well.

However, in the MS Outlook application when I get incoming mail, it
does not work at all.

(2) "Apply this rule after the message arrives through the
[email protected] account and on this machine only play ??????.wav
and stop processing more rules".

When I click onto Run Rules Now, Run Now, the sound works well.
However, in the MS Outlook application when I get incoming mail to the
[email protected] Inbox, no sound is generated.

Unless the Live account is your delivery location, rules and alerts won't
work. If it is your delivery location, rules should work, but I don't know
whether or not the standard desktop alert will work. If it does, you
shouldn't need the rule.

 

[ecConnect]

Thank you for your reply.

I deleted my old Rules & Alerts, ran scanpst, then reapplied the Rules
& Alerts, however I still have the problem.

If you have any more ideas, I would greatly appreciate them.

Cheers