Desktop Alert Suddenly Doesn't Work

[Clay Whitenack]

I have used Outlook 2007 without problems for several years. Just this week,
my desktop alert stopped working on all incoming mail. I have double checked
my settings, and they are correct. I have also double checked my rules, and
have marked all incoming mail to display a desktop alert.

Also, when I go into "Advanced Email Options" and "Desktop Alert Settings"
(where you can alter the way the alert looks) and press "preview", nothing
happens. This makes me think it is something bigger than just an unchecked
settings issue.

Any help?

 

[Roady [MVP]]

If you disable the option to display the Desktop Alert, restart Outlook and
then enable the option again, does it work then?

If not;
Can you repro this issue in Outlook Safe Mode?
Start-> Run; outlook.exe /safe
(note the space in the command)

If it works now, your issue is most likely caused by an add-in.
Which add-ins do you have installed?

Disable them all and see if the issue still occurs. If not, you can enable
them one-by-one to find the culprit. For details see;
http://www.msoutlook.info/question/88