Route fax to email

  • Thread starter =?iso-8859-1?Q?Nelson_Andr=E9?=
  • Start date


In Microsoft Shared Fax I have it configured to route the
faxes to 2 emails. It always worked fine, but since some
days ago I get the following messeges in Event Viewer:
Unable to route C:\Documents and Settings\All
Users\Application Data\Microsoft\Shared
Fax\Queue\1C4C71245A50D.tif to e-mail address: XXXXXXX;
Note: I removed the email addresses

The following error occured: 0x80040211.
This error code indicates the cause of the error.


"Shared Fax Service failed to execute a specific routing
method. The service will retry to route the fax according
to the Retries configuration. If, when retrying, the
service fails to route the fax, verify correct routing
method configuration.
Job ID: 0x0401c4c71245a50d.
Received on Device: 'Creative Modem Blaster USB'
Sent from: '+351 21 314 50 80'
Received file name: 'C:\Documents and Settings\All
Users\Application Data\Microsoft\Shared
Routing extension name: 'Microsoft Routing Extension'
Routing method name: 'Route through e-mail' "


"A successfully received fax did not automatically route.
If incoming archiving is enabled, you can find the fax in
the archive folder by its Job ID and manually route it.
Job ID: 0x0401c4c71245a50d. Received on Device: 'Creative
Modem Blaster USB' Sent from: '+351 21 314 50 80' "

I searched the web for the error 0x80040211 but I found
nothing. I know I have the right smtp configurations.

Anyone can help please?

Raghavendra R [MSFT]

What is your operating system? Did you install Exchange or any other
software recently on the system? Did you change the password of the from
email address that the fax service is using to send email?

Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'


Windows 2000 Server. We do not use Exchange. We use a pop
mail service from KPNQWEST and we didn't change the

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