Repost--RRAS terminated with service-specific error 16389

[Harold]

I have worked the following problem for 2 days without
results. Any help will be appreciated.

*****Unable to start IAS

System event log: Service Control Manager Event ID 7023

"The Internet Authentication Service service terminated
with the following error: The data is invalid."

Application event log: Event ID: 1000 "Windows cannot
access the registry information at
\\haroldgay.com\sysvol\haroldgay.com\Policies\{31B2F340-
016D-11D2-945F-00C04FB984F9}\Machine\registry.pol with
(1351)."

------------------------------------------------------

*****Unable to start RRAS.

Icons for Remote Access Policies and Remote Access Logging
have red X--not accessible.

System event log: Service Control Manager Event ID 7024

"The Routing and Remote Access service terminated with
service-specific error 16389."

 

[Janani V[MSFT]]

This may be because the IAS database is damaged because both RRAS and IAS
use the same database.
Check out if the following link helps:
http://support.microsoft.com/default.aspx?scid=kb;en-us;840686

Also, check out the following link as it may be a problem of accessing group
policy objects as the application event log suggests.
http://support.microsoft.com/default.aspx?scid=kb;en-us;258296

 

[Harold]

Replying to my own message:

My thanks for the reply which was on the mark.

RRAS could not start because IAS had a damaged database.

I had tried the procedure described in Microsoft Knowledge
Base Article - 840686 to replace the database without
success.

I do not know why my original effort failed, but the
procedure described in the above article corrected the
problem. IAS database was replaced from W2000
installation disk, IAS started from services tool, and
RRAS started OK.