replaced motherboard and hard drive

[Guest]

had to replace motherboard and harddrive after power surge and as i go to
load windows xp i get a blue screen that says: stop:c0000221 unknown hard
error\systemroot\system32\ntdll.dll . has anyone got a fix for this..if i
need to download something it win have to be burned on to a cd because i
don't have a floopy drive on my computer..oh its a dell 3000...any
help...thanks ...Randy

 

[Carey Frisch [MVP]]

Changing a Motherboard or Moving a Hard Drive with XP Installed
http://www.michaelstevenstech.com/moving_xp.html

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| had to replace motherboard and harddrive after power surge and as i go to
| load windows xp i get a blue screen that says: stop:c0000221 unknown hard
| error\systemroot\system32\ntdll.dll . has anyone got a fix for this..if i
| need to download something it win have to be burned on to a cd because i
| don't have a floopy drive on my computer..oh its a dell 3000...any
| help...thanks ...Randy

 

[Guest]

ok what i did was got a replacement motherboard from dell and i bought a NEW
hard drive from (best buy) as i try to install winsdow xp on the New
harddrive it start to load and then i get the error message (the blue
screen)also i went from a 160gb hard drive to a WD 200gb harddrive...thanks
for any help

 

[Jerry]

Does the BIOS correctly identify the 200Gb hard drive?

If so, then the install of XP must be either with SP1 or 2 in order for XP
to see the large drive because 48-bit LBA will have to be enabled.

 

[Guest]

thanks for your help jerry..i can't get to the bios screen to see if it does
or not..(.dell didn't ask this) dummies...so do i need to get new xp cds' or
what..i'm using the disk supplied by dell..like i said i just put in new
motherboard from dell installed the harddrive and powered up...i builded a
few cpus but never had this happen...thanks again for your help

 

[Jerry]

The CD you got from Dell can only restore the system to its original
configuration. I'm assuming that is Xp or XPw/SP1 - ask Dell.(Lot's of
luck.)

 

[w_tom]

Your error message says nothing about a hard drive failure. Why are
you assuming a hardware error when the error message is consisent with
a software problem?

You did first run Dell's comprehensive hardware diagnostics. It's
called breaking a problem down into parts, then diagnosing those parts
separately. Unfortunately, it sounds like you are trying to fix
hardware with a Windows installation that is compromised. For that
matter, do you really know that the motherboard was damaged? Run those
comprehensive diagnostics first. First discover what really is and is
not defective before shotgunning.

Did you read details from Microsoft on that stop code? I believe you
must first change your tactics. First collect information. Only start
changing things after collected facts identify the problem. Get and
execute the comprehensive diagnostics that every responsible computer
manufacturer provided for free.

 

[Guest]

i don't know what you are trying to say but i'm not shotgunning .. i had a
shop here in town run there diagnostics on it and they came back with my
motherboard and hard drive was bad..so i got a replacement motherboard from
dell and bought the harddrive eleswhere..after installing new motherboard and
harddrive thats the message that i get..its not that its a harddrive failure
but it says a hard error..see my frist post for the complete message..if it
was just a bad harddrive i would just go buy new one..but i'm not sure its a
bad harddrive..also i can't get to any other screen past the dell splash
screen..do you know how i can get to the bios screen thats what i'm trying to
get to...thanks for any help...Randy

 

[Michael Stevens]

In

i don't know what you are trying to say but i'm not shotgunning .. i
had a shop here in town run there diagnostics on it and they came
back with my motherboard and hard drive was bad..so i got a
replacement motherboard from dell and bought the harddrive
eleswhere..after installing new motherboard and harddrive thats the
message that i get..its not that its a harddrive failure but it says
a hard error..see my frist post for the complete message..if it was
just a bad harddrive i would just go buy new one..but i'm not sure
its a bad harddrive..also i can't get to any other screen past the
dell splash screen..do you know how i can get to the bios screen
thats what i'm trying to get to...thanks for any help...Randy

Accessing BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm
--
Michael Stevens MS-MVP XP
(e-mail address removed)
http://www.michaelstevenstech.com
For a better newsgroup experience. Setup a newsreader.
http://www.michaelstevenstech.com/outlookexpressnewreader.htm

 

[w_tom]

If motherboard was bad, then how could they determine disk drive was
also bad? They could not. Meanwhile, the stop error message is not
from a bad hard drive. The error message describes a bad file on that
disk. To get that message, the disk drive had to work just fine
reading other bootup files.

Many computer assembler don't even know how electricity works. They
proclaim themselves as computer repairmen and give the industry a bad
name. Meanwhile run Dell's diagnostics now that you have a new
motherboard - can now test what the computer shop could not.

Look at facts and numbers. Details twice over say the original disk
drive was not defective because 1) that is what the error code said and
2) you could not have gotten that error message if the hard drive
hardware was defective.

Now you have a new drive and motherboard. Don't for one minute look
at or execute windows. Now run the Dell comprehensive diagnostic on
that hardware. Need not even go beyond the Dell splash screen. What
does the BIos do? If you cannot get into BIOS, then motherboard is
defective. More examples of testing without windows.

Another excellent tool here is a DOS boot diskette or CD-Rom. Boot
the system without a disk drive. Again, stepping through the process
to learn what does and does not work. Anything in that process you
don't understand, then post here for further clarification. Your
responses will only be as good as information provided. For example,
the stop error code was provided which therefore reports no hard disk
problem - no matter what that repair shop declared.

BTW, if you don't have the Dell diagnostic, then get the disk drive
manufacturer's diagnostic. Again, breaking the problem down into parts.

One final point. These type problems are also symptoms of a
defective power supply system. Did the shop provide voltage numbers
for each voltage? Not just voltage OK. That is woefully insufficient
information. What numbers actually were is also relevant information
that could explain strange failures blamed on the motherboard. Too
many computer repair shops see a voltage, don't look at the number, and
declare that sufficient.

Meanwhile, your original post is not available.

 

[Guest]

thanks w torn..all i know is that duke power had me take the computer to a
shop that they use to work on their computers and that they test each part by
putting them in a good unit and testing them..i guess thats what they told
me..after talking with dell they are also telling me its the harddrive..it's
brand new..but how do they know???? i can now get into the bios screen and
it said no harddrive installed..even though i have new ide cable,new hard
drive.new power supply ,and new motherboard???i just can't get any answers to
my questions....do i need drivers cd to load hard drive info..i've heard that
i need xp sp1 or sp2..can i get that on cd or floopy..i just don't know..any
help?? thanks Randy

 

[w_tom]

Main computer actually does not 'talk' to disk drive. It talks to a
computer that is part of disk drive. Bios seeks responses from that
disk 's computer. If it does not see same, then BIOS gives up. But I
tend to go farther. Some simple programs found on freeware include
IDEINFO, INDENTIFY, 4DRVUTIL, or DUG_IDE. Each will ask disk drive to
identify itself - including model and sometimes serial number. So (for
example) if one data line is defective, I can see and sometimes correct
that one failed connection. I put these programs on media that will
boot an OS. Floppy, CD-Rom, or small hard drive that has DOS or some
other OS loaded.

Just another example of tools that quickly ID the reason for failure
long before I try to fix anything. BTW, best way to use these tools is
to first use them on a known good machine. For lurkers, that means one
prepares for failure by first learning these basic techniques on a
working system - before failures occur.

 

[Guest]

again thanks for your help but how do i load these tools on a harddrive that
has no os load on it?also i still don't understand why i'm getting the error
message as i try to load xp on a brand new harddrive......

 

[w_tom]

Numerous ways to boot a system to execute diagnostics. A CD-Rom can
be made bootable. Find other sites (maybe bootdisk.com) that explain
how this is accomplished. Or put new drive on another computer, wipe
it clean, and load a simple OS (DOS, Windows 3.1 or 9x, FreeDOS, etc)
on it with the diagnostics. Or temporarily install a floppy drive.
The point is, problem must be broken down into parts which is why
diagnostics - which usually come on the original Dell hard disk and
that boot without Windows - must be used.

The error says a file is defective. How does that repair facility
explain that error message with a diagnosis that is contrarian? Too
many hands and just too little integrity meaning your problem is
getting exponentially larger. Until you know hardware is good - and
that is why better computer manufacturers provide comprehensive
diagnostics for free and on the hard disk - then you will only be
spitting in the wind.

Trying to explain the XP error is trying to solve a problem all at
once. However go to microsoft.com to read all those app notes about
the XP error message. Collecting information that is meshed with what
diagnostics report and your so many other information.

BTW, did you take voltage readings on wires from power supply? Just
another reason why computer can output strange failure messages.
Information that is obtained in only two minutes. Information that any
good repair shop collects before changing anything.