Repeating Emails

[Guest]

Have a user who has Outlook XP.
Recently he sent a mail out with a 7 GB attachment. Not unusual for us.
All of a sudden, it started resending itself, 7 or 8 times. He could not
delete it from the outbox.
I used Remote Assistance to create a new data location and resolved the
outbox item.
I sent myself a TEST mail from him, and it is repeating itself over and over
and over again, 5 times at a run.
Resolution ideas?

 

[Roady [MVP]]

7GB attachments??? You mean 7MB, right? ;-)

If you use a virus scanner that integrates with Outlook disable this
integration and try again.

 

[Guest]

Sorry, yes I meant 7 MB.
Now, on a more positive note, I believe I have resolved it.
The users PST was 1.8 GB.
Reading that it gets unstable at 1.5, I moved some of his old CLOSED
projects into a new PST, reducing the size to 1.15 GB.
After some testing, I believe that has resolved this issue.
Thanks to you for the response.
John

7GB attachments??? You mean 7MB, right? ;-)

If you use a virus scanner that integrates with Outlook disable this
integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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Have a user who has Outlook XP.
Recently he sent a mail out with a 7 GB attachment. Not unusual for us.
All of a sudden, it started resending itself, 7 or 8 times. He could not
delete it from the outbox.
I used Remote Assistance to create a new data location and resolved the
outbox item.
I sent myself a TEST mail from him, and it is repeating itself over and
over
and over again, 5 times at a run.
Resolution ideas?