G
Guest
Hello:
I'm having an issue with my computer in which it keeps restarting. It
started a few days ago and so as a precaution I backed up all my files and
folders, and used the restore CDs to set it at factory settings. I figured
once everything was erased that whatever the problem was would be fixed
and/or gone. I ran Norton to make sure it wasn't a virus, I ran Windows
Update and redownloaded all the updates including SP1 and SP2, and updated
all my drives. It still crashes. SP2 took quite a few times to get it to
totally installed because the computer kept crashing.
This is what happens:
I'm on the computer.
It blinks and begins to restart.
Welcome screen.
I sign in.
It blinks and restarts again.
Welcome screen.
I sign in.
It tells me that I just recovered from a serious error, a log has been
created, and a report being sent.
I check to see what's in the error log. Something about a minidump.
Different minidump file every time.
It's fine, and then we do the dance again.
One time I got a blue screen that said IRQL_NOT_LESS_OR_MORE and told me to
restart
Another time I got the screen that gave me the options of starting in safe
mode and all that. I did the "Last Good Configuration" one. Crashed right
after.
I thought it might be the software, but it's all software I have been using.
Actually, since I used the restore CDs...I've only installed SBC YAHOO! DSL
with the wireless hub thing. I tried installing the other software I had
before, but I couldn't because it kept crashing.
The computer will be fine for a while and then it crashes again. I'm using
my laptop right now because the computer will probably crash before I hit
"post."
I don't know what to do...I've read through some other posts and some are
like mine, but the methods suggested didn't really work.
Thanks for your help in advance,
Kim.
I'm having an issue with my computer in which it keeps restarting. It
started a few days ago and so as a precaution I backed up all my files and
folders, and used the restore CDs to set it at factory settings. I figured
once everything was erased that whatever the problem was would be fixed
and/or gone. I ran Norton to make sure it wasn't a virus, I ran Windows
Update and redownloaded all the updates including SP1 and SP2, and updated
all my drives. It still crashes. SP2 took quite a few times to get it to
totally installed because the computer kept crashing.
This is what happens:
I'm on the computer.
It blinks and begins to restart.
Welcome screen.
I sign in.
It blinks and restarts again.
Welcome screen.
I sign in.
It tells me that I just recovered from a serious error, a log has been
created, and a report being sent.
I check to see what's in the error log. Something about a minidump.
Different minidump file every time.
It's fine, and then we do the dance again.
One time I got a blue screen that said IRQL_NOT_LESS_OR_MORE and told me to
restart
Another time I got the screen that gave me the options of starting in safe
mode and all that. I did the "Last Good Configuration" one. Crashed right
after.
I thought it might be the software, but it's all software I have been using.
Actually, since I used the restore CDs...I've only installed SBC YAHOO! DSL
with the wireless hub thing. I tried installing the other software I had
before, but I couldn't because it kept crashing.
The computer will be fine for a while and then it crashes again. I'm using
my laptop right now because the computer will probably crash before I hit
"post."
I don't know what to do...I've read through some other posts and some are
like mine, but the methods suggested didn't really work.
Thanks for your help in advance,
Kim.