Stuck at Windows is Starting Up

[Fluke]

I have a Virgin Freedom netbook. It's been working fine but today Windows
Mail kept crashing when I opened it so I restarted the system. When it was
booting up, it went past the loading bar to the black screen with mouse
pointer, and did nothing else. I restarted in Safe mode and it did the same
thing. So I restarted in normal mode again and it's now got to the Windows
is Starting Up screen and is just sat there. Can anyone help?

 

[neil]

I have a Virgin Freedom netbook. It's been working fine but today Windows
Mail kept crashing when I opened it so I restarted the system. When it
was
booting up, it went past the loading bar to the black screen with mouse
pointer, and did nothing else. I restarted in Safe mode and it did the
same
thing. So I restarted in normal mode again and it's now got to the
Windows
is Starting Up screen and is just sat there. Can anyone help?

Hi,
Press F8 before windows starts and try "last known good configuration".
Neil

 

[Fluke]

Hi Neil

I'd already tried that, but it didn't work.

Shaun

 

[neil]

Hi,
Failing a reinstall do you have a windows disk to boot from so you can
access the repair console. If not you can go to
http://www.mediafire.com/?ueyyzfymmig and download the xp_rec_con.iso this
would allow you to go to the repair console and then you can try chkdsk.
You will need to burn the iso image to a CD and boot from it as you would
the windows CD.

Neil