Windows XP Stuck on Loading Screen - Help!


T

Tray167

I have been working on a Dell Latitude D620 laptop for my boss. When I first
received it, it had several viruses and had crashed. I did a fresh install of
Windows XP Home with SP3. It worked great! The only problem was I installed
the Intel wireless driver and it didn't work. I removed it and installed the
Dell driver, and it worked.
When I gave the computer back to him, he wanted to set up a wireless network
at his house so he hired someone to do it for him. He brought it back to me
to look at because it kept dropping the wireless signal. His tech person told
him the internal wireless card was bad so he added an external Linksys card.
He also installed the AVG security suite on top of an active Windows firewall
and CA Anti-virus. When I realized this was installed, I assumed this was the
problem. I disabled AVG which required a restart. Upon restart, it gets stuck
on the black Windows loading screen and the blue status bar keeps moving, but
it never goes further. I can hard shut it down and start it in Safe Mode, and
it works fine. I even uninstalled AVG. It gave me: Commit: Warning:
Unregistration of product AntiVirusProduct with ID {..gave product ID...}
from the Windows Security Center failed. Error 0x80070422. It then tried to
restart again and it did the same thing. I even tried to go into msconfig in
Safe Mode and start it in only Diagnostic Start Up, and it still did the same
thing. Please help me, it is supposed to be fixed by this Friday (2 days).
I'm stumped and really appreciate any assistance. Thank you!
 
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M

Mick Murphy

You have reinstalled before; my advice: do it again.
And just use CA.
Obviously, the person that tried to set up the Wireless Network is dangerous
when let loose on a computer re 2 AVs.

You need a Wireless Router to set up a Wireless Network at his home.
And you set it up by cable 1st between a computer and the Router, before
using wireless.
Does he have desktops computers at home, how many, etc?
 
T

Tray167

Thank you so much for your quick reply. I was afraid that reinstalling may be
the only option. The problem is the first time I had to do everything from
scratch because they can't find the disks for the computer. I had to go and
find all the drivers, etc.
I don't go to his house so I have no clue what else he's working with there.
I really appreciate your help. If you know ANY other options or suggestions,
even if it's just something to try, please let me know. Thank you!!
 
D

db ´¯`·.. >

you're boss is a moron.

repeat what you initially
had done to make it
functional and give it
back to him..

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~
 
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P

Patrick Keenan

Tray167 said:
Thank you so much for your quick reply. I was afraid that reinstalling may
be
the only option. The problem is the first time I had to do everything from
scratch because they can't find the disks for the computer. I had to go
and
find all the drivers, etc.

Fortunately, Dell makes that pretty easy. Look on the bottom of the laptop
for the Service Tag. At the Dell Support site, you can enter that and find
all the correct drivers in one place. Download them all, burn to CD, give
one CD to him and keep one yourself.

If possible, when you're done, make an image of the machine as it is in its
basic configuration - set up with apps but no data. This will help you get
it going again in a very short time the next time he breaks it.

HTH
-pk
 

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