removing files from Registry

[kev barker]

I am installing AOL 1mb broadband but it hangs every time
I log off and loses the settings , causing me to have to
reinstall every time I log on again . AOL told me to
remove file Q811493 from the Registry , how do I do this
please ???
Swift assistance to my email address much appreciated !
Thanks and a happy new year to all ,
Kev Barker

 

[Nobody]

http://www.updatexp.com/q811493.html

 

[Emmers Presson [MSFT]]

If you must remove it, you can remove it from Add/Remove Programs. See the
following article:

811493 MS03-013: Buffer Overrun in Windows Kernel Message Handling Could
Lead
http://support.microsoft.com/?id=811493

The original patch for 811493 caused performance issue and was re-released
around May 28, 2003. I think AOL believes you have the older patch. See the
following article to see more information:

819634 You May Experience Performance Issues After You Install the 811493
http://support.microsoft.com/?id=819634

However, I would recommend installing back the later patch if the problem
continues even with the patch uninstalled. That would prove to me that it is
another cause.