Remote desktop

[teddkilroy]

I started to read a little about remote desktop and nowhere did I find my
answer to the following questions.

I would like to use remote desktop within a company LAN and from my company
LAN to my XP Pro system at home. I have been successful using a work DC to my
work desktop. I notice though I had to supply a username and password. Which
brings me to the question; what if I wanted to use remote desktop to log in
to any other workstation to troubleshoot?

Would I have to know everyone’s password? Doesn't sound like something I
would like to know. What if I wanted to log in so that I needed to
troubleshoot their outlook? If I logged in as administrator I would not be
able to troubleshoot their outlook unless I imported their emails and I do
not want to do that.

As far as remote desktop web connection, I have not tested it to connect to
my work system.

Can anyone give me some insight as to the questions I have listed above?
Thanks.

 

[gerryR]

You've discovered one of RDs big short comings all right!

If you want to log onto a machine through RD as the machines regular user
you have to do 2 things:
A. Add that user to the list of Remote users on the local machine
B. Log on using their username and password

 

[teddkilroy]

I like and forgot about #1, however, #2 was what I was trying to stay away
from. As a competent administrator, one never wants to know a users password.
It allows a user to say, "it wasn't me, anyway everyone else (administration)
knows my password".

 

[he]

That's what Remote Assistance is for - the user logs in locally using
their credentials, then they invite you and you can remotely look at
their screen (taking control if they allow it). They can see what you
are doing, too (unlike RD).