Remote Desktop Help Bug!

[Rock Perry]

I am able to use the Remote Desktop Login to gain access to my computer from
over the internet. I use NO-IP.com to re-direct my dynamic IP address to a
server and I have installed Windows XP Professional SP2. I have a DSL Modem,
Wireless Cable/DSL router, and PC-Cillin Antivirus. The Firewall is enabled
on the router and on the Windows Firewall and I have 2 subnet addresses. The
Modem is set for NAT to port forward 3389 and the router has an UDP/TCP
accepted open port on 3389. The Windows firewall has accepted and allowed me
to use the remote desktop login and has also set UPD/TCP open on port 3389.
The problem I am experiencing is that when I login over the internet it lets
me login and open a session and when I am done I click on Start -> Log Off.
I am unable to resume a remote desktop connection from the internet until
after I have rebooted my computer. I have tested this problem "Bug" on an
entirely different computer system/network with a static IP address and it
has the exact same problem. Is there something that I need to change to
allow a re-connection attempt after I have logged off. I have already
applied WindowsXP-KB884020-x86-enu.exe and it did not help with this issue.

 

[Lanwench [MVP - Exchange]]

I am able to use the Remote Desktop Login to gain access to my
computer from over the internet. I use NO-IP.com to re-direct my
dynamic IP address to a server and I have installed Windows XP
Professional SP2. I have a DSL Modem, Wireless Cable/DSL router, and
PC-Cillin Antivirus. The Firewall is enabled on the router and on the
Windows Firewall and I have 2 subnet addresses. The Modem is set for
NAT to port forward 3389 and the router has an UDP/TCP accepted open
port on 3389. The Windows firewall has accepted and allowed me to use
the remote desktop login and has also set UPD/TCP open on port 3389.
The problem I am experiencing is that when I login over the internet
it lets me login and open a session and when I am done I click on
Start -> Log Off. I am unable to resume a remote desktop connection
from the internet until after I have rebooted my computer. I have
tested this problem "Bug" on an entirely different computer
system/network with a static IP address and it has the exact same
problem. Is there something that I need to change to allow a
re-connection attempt after I have logged off. I have already applied
WindowsXP-KB884020-x86-enu.exe and it did not help with this issue.

Do youhave another compuer on your network at home, and have you tested
Remote Desktop to this PC across the LAN with the same results?
When you log off from the remote connection, what's on your screen on the
host computer - does it have the usual WinXP login screen?

 

[Rock Perry]

Dear Rock,

Thank you for choosing Online Support for your Microsoft Technical Support
offering. My name is Jack and I will be assisting you with this service
request.
For your reference, the Case ID of this service request is SRX041019613022.

From the case log, I understand that after installing Windows XP SP2, the
Remote
Desktop cannot work.
If I have misunderstood, please feel free to let me know.

I apologize for the inconvenience you have experienced.

This issue can be caused by Windows Firewall, and I suggest we turn it off.

Turn off Windows Firewall

1. Log on as Administrator or a user with Administrator privileges.
2. Click Start, click Run, type WSCUI.CPL then click OK. This will generate
the
Windows Security Center application.
3. In the Windows Security Center window, click Windows Firewall.
4. Select the option "Off (not recommended)" to turn off Windows Firewall.

This issue can also be caused by corrupted user account, and I suggest we
try a
new one.

Create new user account

1. Click Start, and then click Control Panel.
2. Click switch to a Classic View in left panel.
3. Double-click User Accounts.
4. Click Create a new account, click Next and type the name.
5. Choose account type as Computer administrator.
6. Click Create Account.
7. Log off and log on with the new account.

If the issue persists, please send me System Information and Event Log for
further research. Thank you for your time.

System Information
1. Press Start, Run and type in msinfo32.
2. Press OK.
3. Choose Save from the File menu and save it as a NFO file.
4. Please send it to me as a mail attachment to
(e-mail address removed)

Event Log
(1) Click Start and choose Run. Then input:
eventvwr
(2) Right click Application Log and choose Save Log file As. Save the log
file
as app.evt file.
(3) Right click Security Log and choose Save Log file As. Save the log file
as
security.evt file.
(4) Right click System Log and choose Save Log file As. Save the log file as
sys.evt file.
(5) Please send these three files to the email account:
(e-mail address removed)

I look forward to hearing from you, and if anything is unclear, please feel
free
to let me know.

It's my pleasure to be of assistance.

Best Regards,

Jack Xing
(e-mail address removed)
Microsoft Windows Support Professional