Remote assitance password problem

[jimmybfrommenominee]

I'm trying to setup a computer for my mom and am trying to get remote
assistance working. My mom's computer has access to the internet through a
wireless router. My computer is on a wireless network. I have gone through
the process of sending an invitation and then using that invitation to start
a session a number of times but the result is always the same. The password I
setup when I create the invitation is not accepted. My guess is I am making
some very simple mistake.
Help please.

 

[Sooner Al [MVP]]

Make sure your not the <Caps Lock> switch is not on, etc when creating the
password. That kind of simple mistake is common.

With that said you might look at using TeamViewer as an alternative to
Remote Assistance. Its much easier and faster to use than RA in my opinion.
You can also setup a predetermined password if you wish. If you use the
TeamViewer connection servers, the default condition, you don't need to
worry about open ports, etc on any router your mom or you are behind.

http://www.teamviewer.com/index.aspx

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

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