Remote Assistant DSL Problem

[Franklin]

Using XP Home, I assist three friends when they have problems with their PCs. All three of us use cable access. Recently another friend upgraded to XP Home but he uses DSL. All efforts to connect result in the error message: "Remote Assistance connection could not be established because the remote host name could not be resolved." We can make contact using Windows Messenger but when he makes a request for remote assistance we get the same error message when I try to respond. I have researched this matter and understand I need to edit the remote request message to insert his router IP. I think I can get him to tell me his current external IP and I can edit the request before responding. What I need clarification on is do I still need to do something to his router to open port 3389? If so, how?
Thanks,
Frank

 

[WTC]

3389 need to be port forwarded in the router's continuation. I can't tell you how because I do not know the make or model of the router.

Usually the manual for the router explains how to port forward and gain access to the router. Typically http://192.168.1.1 is entered in the browser to get to the user interface of the router.

--
William


Using XP Home, I assist three friends when they have problems with their PCs. All three of us use cable access. Recently another friend upgraded to XP Home but he uses DSL. All efforts to connect result in the error message: "Remote Assistance connection could not be established because the remote host name could not be resolved." We can make contact using Windows Messenger but when he makes a request for remote assistance we get the same error message when I try to respond. I have researched this matter and understand I need to edit the remote request message to insert his router IP. I think I can get him to tell me his current external IP and I can edit the request before responding. What I need clarification on is do I still need to do something to his router to open port 3389? If so, how?
Thanks,
Frank

 

[Franklin]

Many thanks,
FJB
3389 need to be port forwarded in the router's continuation. I can't tell you how because I do not know the make or model of the router.

Usually the manual for the router explains how to port forward and gain access to the router. Typically http://192.168.1.1 is entered in the browser to get to the user interface of the router.

--
William


Using XP Home, I assist three friends when they have problems with their PCs. All three of us use cable access. Recently another friend upgraded to XP Home but he uses DSL. All efforts to connect result in the error message: "Remote Assistance connection could not be established because the remote host name could not be resolved." We can make contact using Windows Messenger but when he makes a request for remote assistance we get the same error message when I try to respond. I have researched this matter and understand I need to edit the remote request message to insert his router IP. I think I can get him to tell me his current external IP and I can edit the request before responding. What I need clarification on is do I still need to do something to his router to open port 3389? If so, how?
Thanks,
Frank

 

[Santa]

take your choice on a google SEARCH

We need to know What Brand of Router



http://www.google.com/search?as_q=&...s_occt=any&as_dt=i&as_sitesearch=&safe=images

 

[Franklin]

I will be visiting my friend this weekend and will talk to his ISP for
router help. Thanks for your assistance.
FJB

 

[Santa]

I will be visiting my friend this weekend and will talk to his ISP for
router help. Thanks for your assistance.

His ISP has nothing to Do with it... HE owns the Router !!