Router Problem with Remote Assistance

[Franklin Breeden]

Using XP Home, I assist three friends when they have problems with their PCs. All three of us use cable access. Recently another friend upgraded to XP Home but he uses DSL. All efforts to connect result in the error message: "Remote Assistance connection could not be established because the remote host name could not be resolved." We can make contact using Windows Messenger but when he makes a request for remote assistance we get the same error message when I try to respond. I have researched this matter and understand I need to edit the remote request message to insert the router IP. I think I can get him to tell me his current IP and I can edit the request before responding. What I need clarification on is do I still need to do something to his router to open port 3389? If so, how?
Thanks,
Frank

 

[Guest]

I have had the same problem. I have tried several settings without success.
I finally had to make a direct connection from the modem to the novice
computer. I have not yet figured out what to do in the router settings, but
as soon as a mad a direct connect, I was in with no problem. It is sort of
weird, because the laptop that was connected through the router (with XP
Home) did not give any problems.

 

[Franklin]

Thanks for your comments. This entire issue is weird, but I'm learning a
lot about computers that I did not know.
FJB

 

[Alessandro B.]

I think you need a router that support UPNP
Bye

Thanks for your comments. This entire issue is weird, but I'm learning a
lot about computers that I did not know.
FJB

 

[Guest]

I think i figured out my issue. It may solve yours....... Check to see if
both the expert (your) machine and the novice (helpee) hav NAT enabled. If
both machines have NAT enabled, disable one of them and you should be able to
resolve the host name issue.
Let me know what happens.