Remote Assistance - Live Messenger 8.5

[BrianC]

When attempting to set up a Remote Assistance session to help resolve a
problem for a friend, I get the message "Remote Assistance Connection could
not be established because DNS name could not be resolved."

I am behind a wireless router (but Ethernet connected), & UPnP is enabled.

Any suggestions as to what I should do to resolve this?

 

[Jonathan Kay [MVP]]

Greetings Brian,

The error message is a generic "couldn't connect" message, don't bother reading into exactly
what it's saying re: DNS.

If you're trying to assist them (aka connecting to them) it won't matter if you have UPnP --
there's no reverse connecting or anything like that. They'll need either a direct
connection, NAT with UPnP and any software firewalls disengaged.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation