Remote Assist Prob

[Guest]

Sometime I get this message when a user attempts to ask me for Remote
Assistance: "Remote Assistance Connection could not be established because
the remote host name could not be resolved." What is the issue?

HELP. I need this tool to work consistently.

Thanks.

 

[Guest]

Found some help in prior thread -

 

[Jonathan Kay [MVP]]

Hi,

To clarify for searchable purposes, the error message can be summed up as to "connection
couldn't be made", usually due to a firewall or non-UPnP router (or other NAT).

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Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
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