Remote Assistance

[Guest]

I am trying to help a friend , she cannot seem to use remote assistance it
tells her she cannot use it due to her computer settings. I get the messsage
she does not have it installed We turned off norton's and window's firewall
but still get the error message. What else are we doing wrong?

 

[Guest]

you could go to start > help and support and search for that topic.

Have you or are ya using remote assistance via msn messenger?

both pc's need msmessenger installed...

 

[Guest]

you could go to start > help and support and search for that topic.

I could not find any answers

Have you or are ya using remote assistance via msn messenger?

Yes we both have msn messenger turnde on and are online

 

[Guest]

has she activated remote assistance on pc? > control panel > system > remote
tab

 

[Guest]

Out of a number of times I used remote assistance via msmessenger, only once
was it successful and probably due to the older version of messenger between
myself and my friend across town.

However, Simple Destop is free and when I have installed it on both my
laptop and pc, and I was able to successfully control my pc, like messenger's
remote.

It was a lot easier and without the headaches of figuring out windows and
messenger. You will simply have to provide her with your ip and the name of
your connection when you set up SimpleDestop. Then provide them to her to
input into the SimpleDesktop on her pc. Then when she connects to your
group, you will see her desktop pop up on yours immediately and move her
mouse with yours....

It was fun and easy....

 

[Guest]

here is the url

http://www.moogsoftware.com/pc remote control.html

 

[Guest]

http://www.moogsoftware.com/

Looks like my prior msg did allow the full url. But here is the site for
simpledesktop

 

[Ender]

If remote assistance is turned on in the system properties you problem
might be Windows messenger. Although many people think that MSN
messenger will work Windows messenger is required to do remote
assistance. I am assuming that you both have Windows XP installed
remote assistance will not otherwise.
See here:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

I have used Remote assistance several times and the only problem that
run in to is firewall settings so just turn them off.

For the full indepth one what remote assistance is and how to use it
look here:
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Hope this helps.

Ender

 

[Guest]

has she activated remote assistance on pc? > control panel > system > remote
tab

I think this worked Now I think she needs to update her msmessenger she
tried to connect to me but it never got to me and her window does not include
"ask for remote assistance"
Thank you

 

[Guest]

Thank you I will try it

 

[Guest]

Thank you for the url am reading it. I went looking for it but could not
find it
Thanks ST