Remote assistance thru VPN

[Dan]

Hi,
My laptop home users connect trhu VPN with L2TP Ipsec to y Office. Works
great.

But when I try to do Offer remote assistance, it does not work.
Remote desktop works great but bot remote assistance.

No firewall are being used on the client side..

Any suggestion?

 

[Huei Wang [MSFT]]

Offer remote assistance require some setup, have you check out this KB

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013

 

[Dan]

Yes I did.

Actually I should have mentionned that it is working great on my LAN.

It is only when user are connecting with VPN that remote assistance does not
work.

Thanks

Dan

 

[Huei Wang [MSFT]]

Does solicited remote assistance work? work flow is little different between
offer and solicited RA.

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This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Dan]

We haven t try that.

What are the major difference?

Thanks

Dan