Remote assistance remote host name not resolved

[Dave Bacon]

XP Home host requests RA using WM. "Helper" accepts.
During attempt to connect, helper receives
message "Remote Assistance connection could not be
established because the remote host name could not be
resolved.". "Allow Remote Assistance" checked on host &
client. Host behind NetGear WGT624 router, port
forwarding set to open port 3389. McAfee firewall
disabled. File & print sharing enabled.

 

[Carey Frisch [MVP]]

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

"When you receive an invitation from an Internet user whose
computer is behind a router or firewall, the IP sent to you is
the Private IP behind the router or firewall, so that you can't
access the computer. To fix this issue: 1) use Notepad to open
the invitation to change the Private IP to the Public IP which
may be the router or firewall's IP. 2) Use Windows Messenger
to establish the Remote Assistance session".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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| XP Home host requests RA using WM. "Helper" accepts.
| During attempt to connect, helper receives
| message "Remote Assistance connection could not be
| established because the remote host name could not be
| resolved.". "Allow Remote Assistance" checked on host &
| client. Host behind NetGear WGT624 router, port
| forwarding set to open port 3389. McAfee firewall
| disabled. File & print sharing enabled.