Remote Assistance problem still!


T

Tony Williams

I am trying to setup Remote Assistance and cannot connect to the remote
machine. I've started to track the problem by making sure my Port 3389 is
open by using www.canyouseeme.org but get a "Connection refused error
message" I've checked that the XP firewall allows Remote Assistance and I've
switched the firewall off on the router. I've also opened the port on the
router with the help of the manufacturer (Linksys) but still canyouseeme
can't see Port 3389. Anyone any ideas?
Thanks
Tony
 
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R

Robert L [MS-MVP]

Test the port using telnet, for example telnet ip 3389. If it doesn't work, post back with the details how you forward the port.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I am trying to setup Remote Assistance and cannot connect to the remote
machine. I've started to track the problem by making sure my Port 3389 is
open by using www.canyouseeme.org but get a "Connection refused error
message" I've checked that the XP firewall allows Remote Assistance and I've
switched the firewall off on the router. I've also opened the port on the
router with the help of the manufacturer (Linksys) but still canyouseeme
can't see Port 3389. Anyone any ideas?
Thanks
Tony
 
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T

Tony Williams

That didn't work ( I did telnet ip 3389 on a dos cmd screen) I have a Linksys router and went into the admin screen and opened the port by adding port 3389 in the port triggering set up
Tony
Test the port using telnet, for example telnet ip 3389. If it doesn't work, post back with the details how you forward the port.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I am trying to setup Remote Assistance and cannot connect to the remote
machine. I've started to track the problem by making sure my Port 3389 is
open by using www.canyouseeme.org but get a "Connection refused error
message" I've checked that the XP firewall allows Remote Assistance and I've
switched the firewall off on the router. I've also opened the port on the
router with the help of the manufacturer (Linksys) but still canyouseeme
can't see Port 3389. Anyone any ideas?
Thanks
Tony
 

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