Remote assistance not working

[Philip Johns]

Hi.

Using the manual method of inviting a friend via email, I have been unable
to connect to a friend's computer once I've been invited. The message that
comes up is...

"Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again."

Has anyone seen this before?

Cheers

 

[Guest]

I am getting the same error while trying to use MSN Messenger to connect for
remote assistance. It will work in one direction but will not work in the
other. I get the following error:

Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again

Any ideas would be greately appreciated.
Skidd

 

[Jeffrey Randow (MVP)]

The person requesting help is behind a non-UPNP compliant router...
In order to make this work, the "friend" will need to forward TCP Port
3389 to his computer in his router and he/she would need to tell you
their "public" address (http://whatismyip.org)

 

[Jeffrey Randow (MVP)]

The person requesting help is behind a non-UPNP compliant router...
In order to make this work, the "friend" will need to forward TCP Port
3389 to his computer in his router and he/she would need to tell you
their "public" address (http://whatismyip.org)

Remote Assistance through MSN also requires UPNP to work as required.

 

[Guest]

--
kathy montoya

 

[Shenan Stanley]

Kathy,

Are you having trouble responding?