Problem with Remote assistance

[mohawk]

Hello
After recieving a remote assistanc invitation from a friend and
attempting to connect, I recieve the folowing msg.

"Remote Assistance connection could not be established because the
remote host name could not be resolved. Please try again."

Could this be a firewall issue or what might the problem be?

TIA
mjw

 

[Robert L [MS-MVP]]

it could be the firewall issue or you need to modify the IP addresses. this link may help,

remote desktop
How to fix the error "Remote Assistance connection could not be established
because the remote host name could not be resolved"? ...
www.chicagotech.net/rdesktop.htm

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Hello
After recieving a remote assistanc invitation from a friend and
attempting to connect, I recieve the folowing msg.

"Remote Assistance connection could not be established because the
remote host name could not be resolved. Please try again."

Could this be a firewall issue or what might the problem be?

TIA
mjw