M
Mark Phillips
Trying to set up a Remote Assistance with a client's XP Home system. Prior
to the installation of a Netgear RP614 router, RA's worked just fine.
After installation, I set up the router to forward Port 3389. I then emailed
to my office an invitation, but when I try to open a session from my office
now, I get an error that the session failed because the host name could not
be resolved. A look at the invitation appears to show the reason: there is
only the NAT IP address; her ISP's IP address is not shown. Any ideas?
Mark Phillips
to the installation of a Netgear RP614 router, RA's worked just fine.
After installation, I set up the router to forward Port 3389. I then emailed
to my office an invitation, but when I try to open a session from my office
now, I get an error that the session failed because the host name could not
be resolved. A look at the invitation appears to show the reason: there is
only the NAT IP address; her ISP's IP address is not shown. Any ideas?
Mark Phillips