Remote assistance does not work????????

[Abe]

I have been trying to do remote assistance with several people and its
not working. I have WIN XP PRO with a Linksys WRT54G Router. I have
Mcafee Firewall. Windows firewall disabled. I disabled both the HARDWARE
and SOFTWARE firewalls and still can't connect. UPNP is enabled. I dont
know whats going on. I have firmware 2.02.2 for the Linksys and the
latest MSN MESSENGER build. So it wont start from MESSENGER and it wont
start from HELP and SUPPORT in XP?

Any ideas?

 

[Shenan Stanley]

I have been trying to do remote assistance with several people and its
not working. I have WIN XP PRO with a Linksys WRT54G Router. I have
Mcafee Firewall. Windows firewall disabled. I disabled both the
HARDWARE and SOFTWARE firewalls and still can't connect. UPNP is
enabled. I dont know whats going on. I have firmware 2.02.2 for the
Linksys and the latest MSN MESSENGER build. So it wont start from
MESSENGER and it wont start from HELP and SUPPORT in XP?

Any ideas?

Do you still have Windows Messenger installed?

 

[Guest]

-----Original Message-----
I have been trying to do remote assistance with several people and its
not working. I have WIN XP PRO with a Linksys WRT54G Router. I have
Mcafee Firewall. Windows firewall disabled. I disabled both the HARDWARE
and SOFTWARE firewalls and still can't connect. UPNP is enabled. I dont
know whats going on. I have firmware 2.02.2 for the Linksys and the
latest MSN MESSENGER build. So it wont start from MESSENGER and it wont
start from HELP and SUPPORT in XP?

Any ideas?
.

Do you have remote desktop sharing enabled? Right click
on my computer, go to the remote tab, and enable remote
desktop sharing.