Remote Assistance connection could not be established ... remote host name could not be resolved

[Peter Sale]

Environment includes
1. Adelphia broadband internet access
2. D-Link Wireless Router with D-link DWL-G650 wireless PCMCIA card
3. Windows XP Pro firewall is disabled (using firewall in router instead)
4. My machine is running Windows XP Pro
5. Machine I am attempting to request remote assistance from is
1. Also connected to Internet via some sort of broadband, just not Adelphia
2. Also connected via wireless broadband router (Linksys) and built-in 802.11b (a notebook)
3. Also running Windows XP Pro

Yesterday she requested Remote Assistance of me via Windows Messenger 4.7, and it worked fine. Today both her and my attempts to request Remote Assistance via Windows Messenger fail, displaying the following message:

"Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again."

I have forwarded port 3389 in my router via the instructions at <http://www.portforward.com/dlink/di-624.htm>. My remote associate has forwarded port 3389 on her Linksys WRT54G via the instructions at http://www.portforward.com/linksys/wrt54gv2-portforwarding.htm. We have confirmed the correct IP address to be used for this port forwarding configuration by issuing IPCONFIG on our respective Windows XP machines. That is, the value displayed by IPCONFIG, when issued on each of our machines, for the "IP Address ..." is the IP address we each use for port forwarding.

Is there anyone out there for whom Remote Assistance consistently works just fine who would also be willing to allow me to request Remote Assistance of them? Failing that, is there any other product that does what Remote Assistance promises to do, and actually works?

--
Regards,

Peter Sale
Santa Monica, CA USA
To email me, just pull 'my-leg.'

 

[Gary McDonald]

Instead of using messenger to invite someone, have you
tried creating an invitation file and then sending that to
the helper. You can do this via the 'help and support'
menu off the start bar.

Also check youe firewall setting and ensure that remote
assistance is allowed.

Hope this helps.

http://www.gmditsolutions.com
http://www.themobilepcdoctor.com

-----Original Message-----
Environment includes
1. Adelphia broadband internet access
2. D-Link Wireless Router with D-link DWL-G650 wireless PCMCIA card
3. Windows XP Pro firewall is disabled (using firewall in router instead)
4. My machine is running Windows XP Pro
5. Machine I am attempting to request remote assistance from is
1. Also connected to Internet via some sort of broadband, just not Adelphia
2. Also connected via wireless broadband router

(Linksys) and built-in 802.11b (a notebook)

3. Also running Windows XP Pro

Yesterday she requested Remote Assistance of me via

Windows Messenger 4.7, and it worked fine. Today both her
and my attempts to request Remote Assistance via Windows
Messenger fail, displaying the following message:

"Remote Assistance connection could not be established

because the remote host name could not be resolved.
Please try again."

I have forwarded port 3389 in my router via the

instructions at <http://www.portforward.com/dlink/di-
624.htm>. My remote associate has forwarded port 3389 on
her Linksys WRT54G via the instructions at
http://www.portforward.com/linksys/wrt54gv2-
portforwarding.htm. We have confirmed the correct IP
address to be used for this port forwarding configuration
by issuing IPCONFIG on our respective Windows XP
machines. That is, the value displayed by IPCONFIG, when
issued on each of our machines, for the "IP Address ..."
is the IP address we each use for port forwarding.

Is there anyone out there for whom Remote Assistance

consistently works just fine who would also be willing to
allow me to request Remote Assistance of them? Failing
that, is there any other product that does what Remote
Assistance promises to do, and actually works?

 

[Peter Sale]

Hi Gary,
I may have already tried that. I say "may", because I have sent the Remote
Assistance request via email as follows:
Start=>Help and Support=>Invite a friend to connect toy your computer with
Remote Assistance=>Invite someone to help you=>or use e-mail

Sadly, this has never worked for me, while a connection via Windows
Messenger 4.7 sometimes works, but only very infrequently. The
configuration of my PC may not be the problem, but I so far I have only
attempt Remote Assistance with this one person. If you know you are able to
get and/or receive Remote Assistance, and you're willing to try, feel free
to email me offline at "psale at petersale dot com." Of course replace the
"at" and the "dot" with "@" and ".", respectively.
--
Regards,

Peter Sale
Santa Monica, CA USA
To email me, just pull 'my-leg.'

 

[Jeffrey Randow (MVP)]

Did you edit the invitation file to use the public/ISP address? See
http://support.microsoft.com/default.aspx?kbid=307711 for more
information.

Jeffrey Randow (Windows Networking & Smart Display MVP)
(e-mail address removed)

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of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
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