Remote Assistance Disconnects On Novice Acceptance

[Rich]

Hi,

Remote Assistance invitations are terminating on acceptance on some users
PC's on our network. Our antivirus solution is Symantec Corporate and
firewalls are disabled. Any help greatly appreciated.

 

[JaPanFREAK]

hi!
Thats not a good thing is it? Well heres what you can do:

1) If you are connected to a router, try adding a port fowarding rule to
that router or
2) Download another Remote Assistance program called TeamViewer.
http://www.teamviewer.com

I find it very helpful

Kai

 

[Rich]

I personally would like to consider throwing in the towel on Remote
Assistance but unfortunately it's currently the defacto on our corporate LAN.
It is unlikely it a router issue due to the intermittent issue across a
several machines.

 

[JaPanFREAK]

Take it from me, I use TeamViewer for my business, just try it

 

[Rich]

I've downloaded Teamview and I plan on trying it on my personal computers but
that still leaves me with an unsolved Remote Assistance issue.