Remote Assistance connection could not be established.

[Nomad]

Hi,

When I get an invitation off my friend to remote to his machine, I get the
following error message:

Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again.

In the properties of My computer and remote both options are ticked on the
machine I need to connect to so I'm not sure why I get the above error
message. Both machines are running Zonealarm security suite so could that
be an issue?

Really appreciate the help.

Thanks

Damon

 

[Robert L [MS-MVP]]

You may need to change the IP address to public IP. This link may help,

remote desktop
How to fix the error "Remote Assistance connection could not be established
because the remote host name could not be resolved"? ...
www.chicagotech.net/rdesktop.htm

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Hi,

When I get an invitation off my friend to remote to his machine, I get the
following error message:

Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again.

In the properties of My computer and remote both options are ticked on the
machine I need to connect to so I'm not sure why I get the above error
message. Both machines are running Zonealarm security suite so could that
be an issue?

Really appreciate the help.

Thanks

Damon