registry/profile error

[Bill]

Hello all. I hope someone has a cure for this. I have a
customer that has Win 2K Pro installed on it. After the
logon name and password is entered, she gets the
following message:

Windows Cannot Load The Locally Stored Profile. Contact
Your Network Administrator.

Detail - An I/O operation initiated by the registry
failed unrecoverably. The registry could not read in, or
write out, or flush, one of the files that contain the
system's image of the registry.

I was called to the customers site to remove viri from
the computer. Apparently the viri has been on the system
for a while. Not sure if it is related. She had
worm_deloder.a, worm_nachi.a, hacktool, hacktool.flooder,
backdoor.irc.zcrew, irc.trojan, & bat.trojan. All of
these have been removed. A Technet article stated that
the problem may be fixed by installing the latest service
pack. The PC already has SP4 installed.

Any ideas (other than format and start over)?

Thanks in advance for the help.

Bill

 

[Dave Patrick]

Two things;
You can reapply service pack four at any time.
You can delete (or rename) the user profile. When the user next logs on a
new profile will be created from an image in \default user.

I wouldn't think twice about recutting the machine though. They also
obviously need a firewall anti-virus solution

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows NT/2000 Operating Systems]
http://www.microsoft.com/protect.

:
| Hello all. I hope someone has a cure for this. I have a
| customer that has Win 2K Pro installed on it. After the
| logon name and password is entered, she gets the
| following message:
|
| Windows Cannot Load The Locally Stored Profile. Contact
| Your Network Administrator.
|
| Detail - An I/O operation initiated by the registry
| failed unrecoverably. The registry could not read in, or
| write out, or flush, one of the files that contain the
| system's image of the registry.
|
| I was called to the customers site to remove viri from
| the computer. Apparently the viri has been on the system
| for a while. Not sure if it is related. She had
| worm_deloder.a, worm_nachi.a, hacktool, hacktool.flooder,
| backdoor.irc.zcrew, irc.trojan, & bat.trojan. All of
| these have been removed. A Technet article stated that
| the problem may be fixed by installing the latest service
| pack. The PC already has SP4 installed.
|
| Any ideas (other than format and start over)?
|
| Thanks in advance for the help.
|
| Bill

 

[\(JD\)]

What's a good firewall antivirus solution?

 

[Dave Patrick]

At least a good hardware type firewall solution. With anti-virus you can
probably take your pick.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows NT/2000 Operating Systems]
http://www.microsoft.com/protect.

"(JD)"wrote:
| What's a good firewall antivirus solution?