recovery to factory settings

[lostangel]

My computer has recently been having all kinds of problems...tried system
restore but wont allow restore to any point. messages came up that i had
virus and spyware
want to do full recovery but on switch on f11 wont take me to
settings...recovery data is stored on hard disc
smartrestore doesnt have an option
looked on net and the things it tells me to do arnt even down as options on
my pc
totally confused by it all????
pc is packard bell intel pentium 4 running windows xp...dont know if that
helps!
very stressed about it all so any info would be very happily recieved
thankyou
Lostangel x

 

[Leonard Grey]

These are your choices, as I see them:

1- Show your computer to a professional for malware removal.

2- Ask the computer manufacturer for help with using the recovery
partition. Recovery partitions differ from manufacturer to manufacturer,
so you'll need to talk to your computer's manufacturer for help.

You do realize that when you use the recovery partition your hard disk
is permanently erased?

If it were me, I'd show the computer to a professional.

 

[Daave]

My computer has recently been having all kinds of problems...

What kinds of problems?

 

[Gerry]

This link refers to smart restore but like Daave I feel you should look
again at the problems and see if they can be resolved by other means:
http://www.uktsupport.co.uk/pb/faq/pulsar3.htm

We need more information:

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

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Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
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